Glossary:Empathy mapping

From PegaWiki
Revision as of 12:25, 8 December 2020 by Szall (talk | contribs) (Szal, lukasz moved page Empathy Mapping to Empathy mapping)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search



Empathy Mapping, empathy mapping
Empathy mapping is a simple technique to ensure a human-centered focus during a Design Sprint. Users are interviewed and observed in the context of their environment as they perform real tasks; the user narrates what they are doing as they complete the task, the observer asks questions to gain insight into the discrete steps and get to the underlying thought process.