Glossary:Correspondence

Correspondence, correspondence

An outgoing email, letter, fax, or text message that is produced by the system and its users. Correspondence is typically associated with one work item, or a cover or folder, and can include text and images.

Correspondence that is sent to the originator of a work item is known as an acknowledgment.

An outgoing email, letter, fax, or text message that is produced by the system and its users. Correspondence is typically associated with one work item, or a cover or folder, and can include text and images. Correspondence that is sent to the originator of a work item is known as an acknowledgment.

An outgoing email, letter, fax, or text message that is produced by the system and its users. Correspondence is typically associated with one work item, or a cover or folder, and can include text and images. Correspondence that is sent to the originator of a work item is known as an acknowledgment.

A parent case of one or more related cases. Typically, one work party, such as the customer party, is present in the cover case and in all of the covered cases that are associated with it. The covered cases are the children in a parent-child relationship. A cover can be a parent of other cover objects (and their children). Use a case type rule in the cover class to define the covered objects for the parent cover.

A case in a concrete class that inherits from the Work-Folder- class. A folder object holds a collection of one or more cases, including covers and other folders, to provide access for analysis and reporting.

A letter, email, or other correspondence that is sent to the originator of a work item that identifies the work item ID.