Glossary:Case collaboration

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Case Collaboration, case collaboration, case collab
A method to quickly and conveniently share and exchange information by instant messages, spaces, and shared documents.

For example, in a business process of reviewing a job application, an HR worker and a hiring manager might exchange messages about the course of the process and attach relevant documents to the messages. You can collaborate with other members of your organization, such as your coworkers, but also with outside customers without access to your application. To reach target recipients of your communication, you can use different channels, such as email or text messaging.