Difference between revisions of "Glossary:Agent availability"
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m (curator review)
Tag: Visual edit
m (Admin moved page Agent availability to Glossary:Agent availability without leaving a redirect: New namespace)
Latest revision as of 14:05, 24 March 2021
- Agent Availability, agent availability
- A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).