Difference between revisions of "Glossary:Agent availability"

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(Created page with "{{Glossary item |Term= Agent Availability, agent availability |Definition= indicates how many CSRs are actually available to handle interactions (and not otherwise busy or una...")
 
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{{Glossary item
 
{{Glossary item
 
|Term= Agent Availability, agent availability
 
|Term= Agent Availability, agent availability
|Definition= indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable)
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|Definition= Indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).
 
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Revision as of 12:36, 2 December 2020



Agent Availability, agent availability
Indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).