Difference between revisions of "Glossary:Agent availability"

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Revision as of 12:36, 2 December 2020



Agent Availability, agent availability
Indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).



A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).

A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).

A permanent, unique identifier for a class that includes certain key parts, and the creation date and time of a single instance for rules and some classes. A handle is sometimes known as an internal key. The pzInsKey property holds the handle value for an object. The pzInsKey property is undefined until you save the object.

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