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Customer Service methodolgy for agent interaction and 360 composite data placement / ← Customer Service methodology for agent interaction and Customer composite data placement

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==== '''Likelihood to change the''' '''caller behavior, questions, or perception''' ==== Is the information of a nature that it will alter the way the caller perceives or goes about asking questions for the interaction? For example, telling a customer that you are aware that they called yesterday and that you already know what they called about can greatly change the questions, call time, and behavior.

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