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What's New in Pega Customer Service '24.1
What's New | April 16, 2024 | 16:29
In this video, Jeremy Kembel, Sr. Director, Product Strategy, chats with Kat Austin, Product Marketing Manager, Digital Engagement, about the new features of Pega Customer Service 24.1.
In this conversation, Jeremy and Kat discuss the top line investment themes, including the new product Pega Gen AI Knowledge Buddy, which combines semantic search, customer context, and generative AI to deliver concise answers throughout the customer service experience.
About this Series
Pega experts provide demonstrations, explanations, and use case examples to illustrate the capabilities and advantages of the new features. These videos are typically released alongside major product releases or significant updates, helping users stay informed about the latest developments in Pega's software offerings.