Understanding off-computer codes
|Request to Publish||No|
|Description||Leveraging off computer codes to better understand how employees work.|
|Version as of||8.5|
|Capability/Industry Area||Off Computer Codes|
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Off Computer Codes
If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting) the system classifies the time between interactions as ‘idle’.
For longer ‘idle’ times (recommended setting 15 minutes) a popup can be shown for asking the user to categorize the ‘idle’ time by providing a reason like Lunch, Break, Meeting etc. Idle time is then calculated until the time the user clicked on the reason.
The reasons are also referred to as “off-computer reason codes”. These codes/reasons are optional and configurable including their order by an Administrator. Off computer codes are disabled by default, but can be enabled for any level of the hierarchy.
Pre-configured Off Computer Codes:
|Off Computer Reasons||Reason Code||Work Category|
|Assisting Others||Idle-Assisting Others||Production|
|Receiving Assistance||Idle-Receiving Assistance||Production|
|Mail Room||Idle-Mail Room||Production|
|Paper Handling||Idle-Paper Handling||Production|
|No Work Available||Idle-No Work Available||Non Work|
|Personal Time||Idle-Personal Time||Non Work|
|System Issue||Idle-System Issue||Non Work|
Implementation Best Practices
- Be mindful of the impact a popup has on daily operations.
- Keep off-computer codes deactivated during the first few weeks when establishing a baseline.
- Depending on requirements an “off-computer reason code” is typically configured to be shown after 10 to 15 minutes of ‘idle’ time.
- The list of reasons should be kept short for quick and easy selection.
- If not using off-computer codes, it is common having a high amount of ‘idle’ time. A regular lunch break often equates to approximately 10% of a working day.
Understanding Idle Time - http://help.openspan.com/wi30/Concepts/Understanding_Idle_Time.htm