Understanding off-computer codes

From PegaWiki
Revision as of 20:24, 20 October 2020 by Kellb (talk | contribs) (Created document.)

(diff) ← Older revision | Approved revision (diff) | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

Curator Assigned
Request to Publish No
Description Leveraging off computer codes to better understand how employees work.
Version as of 8.5
Application Workforce Intelligence
Capability/Industry Area Off Computer Codes

↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓ Please Read Below ↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓

Enter your content below. Use the basic wiki template that is provided to organize your content. After making your edits, add a summary comment that briefly describes your work, and then click "SAVE". To edit your content later, select the page from your "Watchlist" summary. If you can not find your article, search the design pattern title.

When your content is ready for publishing, next to the "Request to Publish" field above, type "Yes". A Curator then reviews and publishes the content, which might take up to 48 hours.

↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓ The above text will be removed prior to being published ↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓

Off Computer Codes[edit]

If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting) the system classifies the time between interactions as ‘idle’.

For longer ‘idle’ times (recommended setting 15 minutes) a popup can be shown for asking the user to categorize the ‘idle’ time by providing a reason like Lunch, Break, Meeting etc. Idle time is then calculated until the time the user clicked on the reason.

The reasons are also referred to as “off-computer reason codes”. These codes/reasons are optional and configurable including their order by an Administrator. Off computer codes are disabled by default, but can be enabled for any level of the hierarchy.

Pre-configured Off Computer Codes:[edit]

Off Computer Reasons Reason Code Work Category
Other Idle-Other Non Work
Break Idle-Break Non Work
Lunch Idle-Lunch Non Work
Assisting Others Idle-Assisting Others Production
Meeting Idle-Meeting Non Work
Receiving Assistance Idle-Receiving Assistance Production
Training Idle-Training Production
Mail Room Idle-Mail Room Production
Paper Handling Idle-Paper Handling Production
No Work Available Idle-No Work Available Non Work
Personal Time Idle-Personal Time Non Work
System Issue Idle-System Issue Non Work

Implementation Best Practices[edit]

  • Be mindful of the impact a popup has on daily operations.
  • Keep off-computer codes deactivated during the first few weeks when establishing a baseline.
  • Depending on requirements an “off-computer reason code” is typically configured to be shown after 10 to 15 minutes of ‘idle’ time.
  • The list of reasons should be kept short for quick and easy selection.
  • If not using off-computer codes, it is common having a high amount of ‘idle’ time. A regular lunch break often equates to approximately 10% of a working day.

Additional Resources[edit]

Understanding Idle Time - http://help.openspan.com/wi30/Concepts/Understanding_Idle_Time.htm