Understanding off-computer codes
| Curator Assigned | |
|---|---|
| Request to Publish | No |
| Description | Leveraging off computer codes to better understand how employees work. |
| Version as of | 8.5 |
| Application | Workforce Intelligence |
| Capability/Industry Area | Idle Time |
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Off Computer Codes
If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting) the system classifies the time between interactions as ‘idle’.
For longer ‘idle’ times (recommended setting 15 minutes) a popup can be shown for asking the user to categorize the ‘idle’ time by providing a reason like Lunch, Break, Meeting etc. Idle time is then calculated until the time the user clicked on the reason.
The reasons are also referred to as “off-computer reason codes”. These codes/reasons are optional and configurable including their order by an Administrator. Off computer codes are disabled by default, but can be enabled for any level of the hierarchy.
Pre-configured Off Computer Codes:
| Off Computer Reasons | Reason Code | Work Category |
| Other | Idle-Other | Non Work |
| Break | Idle-Break | Non Work |
| Lunch | Idle-Lunch | Non Work |
| Assisting Others | Idle-Assisting Others | Production |
| Meeting | Idle-Meeting | Non Work |
| Receiving Assistance | Idle-Receiving Assistance | Production |
| Training | Idle-Training | Production |
| Mail Room | Idle-Mail Room | Production |
| Paper Handling | Idle-Paper Handling | Production |
| No Work Available | Idle-No Work Available | Non Work |
| Personal Time | Idle-Personal Time | Non Work |
| System Issue | Idle-System Issue | Non Work |
Implementation Best Practices
- Be mindful of the impact a popup has on daily operations.
- Keep off-computer codes deactivated during the first few weeks when establishing a baseline.
- Depending on requirements an “off-computer reason code” is typically configured to be shown after 10 to 15 minutes of ‘idle’ time.
- The list of reasons should be kept short for quick and easy selection.
- If not using off-computer codes, it is common having a high amount of ‘idle’ time. A regular lunch break often equates to approximately 10% of a working day.
Additional Resources
Understanding Idle Time - http://help.openspan.com/wi30/Concepts/Understanding_Idle_Time.htm