Understanding off-computer codes

Curator Assigned
Request to Publish	No
Description	Leveraging off computer codes to better understand how employees work.
Version as of	8.5
Application	Workforce Intelligence
Capability/Industry Area	Idle Time

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Off Computer Codes

If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting) the system classifies the time between interactions as ‘idle’.

For longer ‘idle’ times (recommended setting 15 minutes) a popup can be shown for asking the user to categorize the ‘idle’ time by providing a reason like Lunch, Break, Meeting etc. Idle time is then calculated until the time the user clicked on the reason.

The reasons are also referred to as “off-computer reason codes”. These codes/reasons are optional and configurable including their order by an Administrator. Off computer codes are disabled by default, but can be enabled for any level of the hierarchy.

Pre-configured Off Computer Codes:

Off Computer Reasons	Reason Code	Work Category
Other	Idle-Other	Non Work
Break	Idle-Break	Non Work
Lunch	Idle-Lunch	Non Work
Assisting Others	Idle-Assisting Others	Production
Meeting	Idle-Meeting	Non Work
Receiving Assistance	Idle-Receiving Assistance	Production
Training	Idle-Training	Production
Mail Room	Idle-Mail Room	Production
Paper Handling	Idle-Paper Handling	Production
No Work Available	Idle-No Work Available	Non Work
Personal Time	Idle-Personal Time	Non Work
System Issue	Idle-System Issue	Non Work

Implementation Best Practices

• Be mindful of the impact a popup has on daily operations.
• Keep off-computer codes deactivated during the first few weeks when establishing a baseline.
• Depending on requirements an “off-computer reason code” is typically configured to be shown after 10 to 15 minutes of ‘idle’ time.
• The list of reasons should be kept short for quick and easy selection.
• If not using off-computer codes, it is common having a high amount of ‘idle’ time. A regular lunch break often equates to approximately 10% of a working day.

Additional Resources

Understanding Idle Time - http://help.openspan.com/wi30/Concepts/Understanding_Idle_Time.htm