Difference between revisions of "Understanding off-computer codes"

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m (BEAUM moved page Understanding off-computer codes to Understanding off-computer codes over redirect: Title updated)
 
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{{Design pattern|Title=Understanding off-computer codes|Description=Leveraging off-computer codes to better understand how employees work.|Version=8.5|Applications=Pega Workforce Intelligence|Capability Area=Workforce Intelligence|Owner=Brian Kelleher}}
  
|Request to Publish=No
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== '''Off-computer codes''' ==
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If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting), the system classifies the time between interactions as idle.
  
|Curator Assigned=
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For longer idle times (recommended setting 15 minutes), a pop-up window can be shown to prompt the user to categorize the idle time by providing a reason such as Lunch, Break, Meeting, etc. Idle time is then calculated until the time the user clicked the reason.
|Description=Leveraging off computer codes to better understand how employees work.
 
|Applications=Workforce Intelligence
 
|Capability Area=Off Computer Codes
 
|Version=8.5
 
  
}}
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The reasons are also referred to as off-computer reason codes. These codes or reasons are optional and can be configured and reordered by an administrator. By default, off-computer codes are disabled, but they can be enabled for any level of the hierarchy.
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Enter your content below. Use the basic wiki template that is provided to organize your content.  After making your edits, add a summary comment that briefly describes your work, and then click "SAVE".  To edit your content later, select the page from your "Watchlist" summary.  If you can not find your article, search the design pattern title.
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== Preconfigured off-computer codes ==
 
 
When your content is ready for publishing, next to the '''"Request to Publish"''' field above, type '''"Yes"'''. A Curator then reviews and publishes the content, which might take up to 48 hours.
 
 
 
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== '''Off Computer Codes''' ==
 
If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting) the system classifies the time between interactions as ‘idle’.
 
 
 
For longer ‘idle’ times (recommended setting 15 minutes) a popup can be shown for asking the user to categorize the ‘idle’ time by providing a reason like Lunch, Break, Meeting etc. Idle time is then calculated until the time the user clicked on the reason.
 
 
 
The reasons are also referred to as “off-computer reason codes”. These codes/reasons are optional and configurable including their order by an Administrator.  Off computer codes are disabled by default, but can be enabled for any level of the hierarchy.
 
 
 
== Pre-configured Off Computer Codes: ==
 
 
{| class="wikitable"
 
{| class="wikitable"
|'''Off Computer Reasons'''
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|'''Off-computer reasons'''
|'''Reason Code'''
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|'''Reason code'''
|'''Work Category'''
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|'''Work category'''
 
|-
 
|-
 
|'''Other'''
 
|'''Other'''
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|}
 
|}
  
== Implementation Best Practices ==
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== Implementation considerations ==
* Be mindful of the impact a popup has on daily operations.  
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* Be mindful of the impact a pop-up window has on daily operations.  
 
* Keep off-computer codes deactivated during the first few weeks when establishing a baseline.  
 
* Keep off-computer codes deactivated during the first few weeks when establishing a baseline.  
* Depending on requirements an “off-computer reason code” is typically configured to be shown after 10 to 15 minutes of ‘idle’ time.
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* Depending on requirements, an off-computer reason code is typically configured to be shown after 10 to 15 minutes of idle time.
* The list of reasons should be kept short for quick and easy selection.
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* Keep the list of reasons short for quick and easy selection.
* If not using off-computer codes, it is common having a high amount of ‘idle’ time. A regular lunch break often equates to approximately 10% of a working day.  
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* If not using off-computer codes, keep in mind that it is common to have a high amount of idle time. For example, a regular lunch break equates to approximately 10% of a working day.  
  
== Additional Resources ==
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== Additional resources ==
Understanding Idle Time - http://help.openspan.com/wi30/Concepts/Understanding_Idle_Time.htm
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For more information, see [http://help.openspan.com/wi30/Concepts/Understanding_Idle_Time.htm Idle time].

Latest revision as of 15:49, 13 August 2021

Understanding off-computer codes

Description Leveraging off-computer codes to better understand how employees work.
Version as of 8.5
Application Pega Workforce Intelligence
Capability/Industry Area Workforce Intelligence



Off-computer codes[edit]

If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting), the system classifies the time between interactions as idle.

For longer idle times (recommended setting 15 minutes), a pop-up window can be shown to prompt the user to categorize the idle time by providing a reason such as Lunch, Break, Meeting, etc. Idle time is then calculated until the time the user clicked the reason.

The reasons are also referred to as off-computer reason codes. These codes or reasons are optional and can be configured and reordered by an administrator. By default, off-computer codes are disabled, but they can be enabled for any level of the hierarchy.

Preconfigured off-computer codes[edit]

Off-computer reasons Reason code Work category
Other Idle-Other Non Work
Break Idle-Break Non Work
Lunch Idle-Lunch Non Work
Assisting Others Idle-Assisting Others Production
Meeting Idle-Meeting Non Work
Receiving Assistance Idle-Receiving Assistance Production
Training Idle-Training Production
Mail Room Idle-Mail Room Production
Paper Handling Idle-Paper Handling Production
No Work Available Idle-No Work Available Non Work
Personal Time Idle-Personal Time Non Work
System Issue Idle-System Issue Non Work

Implementation considerations[edit]

  • Be mindful of the impact a pop-up window has on daily operations.
  • Keep off-computer codes deactivated during the first few weeks when establishing a baseline.
  • Depending on requirements, an off-computer reason code is typically configured to be shown after 10 to 15 minutes of idle time.
  • Keep the list of reasons short for quick and easy selection.
  • If not using off-computer codes, keep in mind that it is common to have a high amount of idle time. For example, a regular lunch break equates to approximately 10% of a working day.

Additional resources[edit]

For more information, see Idle time.