Resetting Smart Dispute data

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Resetting Smart Dispute Data for Journey Re-run /
Revision as of 19:22, 19 October 2021 by Oleac (talk | contribs) (→‎Resetting Smart Dispute data for Journey rerun: edited paragraph 2 for readability)

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Resetting Smart Dispute data

Description Script to reset work object and related data
Version as of 7.1.1
Application Pega Disputes and Payments Exceptions
Capability/Industry Area Financial Services



Resetting Smart Dispute data for Journey rerun[edit]

To showcase a Smart Dispute Journey demo to a new customer, a system without a dispute work object or any associated work object related data is required.

To achieve this, one way is to reset or reinstall the application or delete all the existing work object and its associate data. Resetting or reinstalling the application often takes a lot of time and requires that multiple configuration settings be reset in order to achieve the desired demo scenario. Deleting and resetting the existing data quite easy to perform, and is explained below.

Run the following SQL script by replacing the <PegaData> with the exact schema name and modify the script per the database type to reset the Smart Dispute data:

delete from <PegaData>.pc_data_uniqueid;

update <PegaData>.pc_data_uniqueid set pylastreservedid=0;

delete from <PegaData>.sd_claim;

delete from <PegaData>.sd_dispute;

delete from <PegaData>. pc_work;

delete from <PegaData>. pc_assign_worklist;

delete from <PegaData>. pc_assign_workbasket;

delete from <PegaData>. pc_history_work;

delete from <PegaData>. pc_data_workattach;

delete from <PegaData>. pc_index_workparty;

delete from <PegaData>. pc_link_attachment;

delete from <PegaData>. pc_link_folder;

delete from <PegaData>. paf_entry;

delete from <PegaData>. paf_index_workparty;

delete from <PegaData>. pr_assign;

delete from <PegaData>. pr_sys_locks;

delete from <PegaData>. pr_sys_queue_sla;

delete from <PegaData>. pr_sys_queues;

delete from <PegaData>. pr_data;

delete from <PegaData>. pr_link;

delete from <PegaData>. pc_work_social;

delete from <PegaData>. pr_index;

delete from <PegaData>. pr_Index_PegaCard_Sd_FraudRepo;