Pega Workforce Intelligence design patterns

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thumb text-top Pega Workforce Intelligence™ design patterns share tips and tricks to help clients maximize their Pega Workforce Intelligence implementation.

Featured Patterns
Knowledgebase Links
Design Patterns
Workforce Intelligence PatternsCapability/Industry AreaDescription
Analyzing idle timeWorkforce IntelligenceHow to analyze and think about idle time in an organization
Best Practice for Workforce Intelligence HierarchyWorkforce IntelligenceHow to build a Workforce Intelligence hierarchy
Calculate Production Focus score using weekly/monthly data exportsWorkforce IntelligenceHow to calculate Production Focus score using weekly/monthly data exports
Center of Excellence health assessmentWorkforce IntelligenceHow to gauge adoption of Workforce Intelligence within an organization
Gaining analyst and associate adoptionWorkforce IntelligenceA sample script and tips for explaining the adoption of Pega Workforce Intelligence to associates and analysts
Single sign-on implementation examplesWorkforce IntelligenceDifferent options to implement SSO through SAML 2.0 in Workforce Intelligence.
Timelines across multiple time zonesWorkforce IntelligenceWhat to expect from the timeline view in the portal when data collectors are spread across multiple time zones.
Understanding off-computer codesWorkforce IntelligenceLeveraging off-computer codes to better understand how employees work.
Worker notification and Workforce IntelligenceWorkforce IntelligenceDescribes factors to consider when deciding whether to notify workers that Workforce Intelligence is in use.
Workforce Intelligence _ Understanding the impact of improvementsWorkforce IntelligenceAssessing the impact of improvements by utilizing data in the Summary screen
Workforce Intelligence - Data ExportsWorkforce IntelligenceThe data export options available from the Analysis tab