Portal:Customer Service Design Patterns

Pega Customer Service™ transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.

Overview

Featured Patterns Creating new email channels in customer service Efficient wrap-up of Customer Service interactions Creating a Self-service application for Pega Customer Service Interaction Portal UX and updates - what can I change? Knowledgebase Links What's new in Customer Service Customer Service Knowledgebase Implementation Guide Featured Capabilities Pega Call Knowledge Management Chat and Messaging Customer Composite (360) Interaction Management Service Cases/Tasks Self Service Mashup Performance Industry Design Patterns There are no design patterns for the capabilities Knowledge Management There are no design patterns for this featured capability Pega Call There are no design patterns for this featured capability Chat and Messaging There are no design patterns for this featured capability Interaction Management There are no design patterns for this featured capability Customer Composite (360) There are no design patterns for this featured capability Service Cases/Tasks There are no design patterns for this featured capability Self Service Mashup There are no design patterns for this featured capability Performance There are no design patterns for this featured capability Industry There are no design patterns for this featured capability