Difference between revisions of "Portal:Customer Service Design Patterns"

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Portal:Customer Service Design Patterns
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Tag: Visual edit: Switched
Tag: Visual edit: Switched
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* [[#serv_Case|Service Cases/Tasks]]               
 
* [[#serv_Case|Service Cases/Tasks]]               
 
* [[#self_serv| Self Service Mashup]]  
 
* [[#self_serv| Self Service Mashup]]  
 +
* [[#perf| Performance]]
 
* [[#indy| Industry]]  
 
* [[#indy| Industry]]  
 
|}
 
|}
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{| class="wikitable"
 
{| class="wikitable"
 
|+
 
|+
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="int_manage" |Interaction Management
+
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="serv_case" |Service Cases/Tasks
 +
|- style="vertical-align: top;background:white;"
 +
|
 +
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Service Cases/Tasks]]
 +
|mainlabel=Design Patterns |+width=54%
 +
|?Description |+width=40%
 +
|?Version as of=Version |+width=6%|+align=center
 +
|format=broadtable
 +
|headers=plain
 +
|class=wikitable sortable
 +
|limit=999
 +
}}
 +
|}
 +
{| class="wikitable"
 +
|+
 +
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="self_serv" |Self Service Mashup
 
|- style="vertical-align: top;background:white;"
 
|- style="vertical-align: top;background:white;"
 
|
 
|
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Interaction Management]]
+
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Self Service Mashup]]
 
|mainlabel=Design Patterns |+width=54%
 
|mainlabel=Design Patterns |+width=54%
 
|?Description |+width=40%
 
|?Description |+width=40%
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{| class="wikitable"
 
{| class="wikitable"
 
|+
 
|+
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="cust_comp" |Customer Composite (360)
+
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="perf" |Performance
 
|- style="vertical-align: top;background:white;"
 
|- style="vertical-align: top;background:white;"
 
|
 
|
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Customer Composite / 360]]
+
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Performance]]
 
|mainlabel=Design Patterns |+width=54%
 
|mainlabel=Design Patterns |+width=54%
 
|?Description |+width=40%
 
|?Description |+width=40%

Revision as of 17:14, 7 December 2020

thumb text-top Pega Customer Service transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.

Overview
Featured Patterns
Knowledgebase Links
Featured Capabilities
Design Patterns
Knowledge Management
Pega Call
Chat and Messaging
Design Patterns
Interaction Management
Customer Composite (360)
Service Cases/Tasks
Self Service Mashup
Performance
Industry