Difference between revisions of "Portal:Customer Service Design Patterns"

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Portal:Customer Service Design Patterns
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Tag: Visual edit: Switched
Tag: Visual edit: Switched
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{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Pega Call]]
 
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{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Interaction Management]]
 
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Interaction Management]]
 
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{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Customer Composite / 360]]
 
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Customer Composite / 360]]
 
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{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Service Cases / Tasks]]
 
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Service Cases / Tasks]]
 
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{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Self Service Mashup]]
 
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Self Service Mashup]]
 
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{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Performance]]
 
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{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Communications]]  
 
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Revision as of 22:07, 7 December 2020

thumb text-top Pega Customer Service transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.

Overview
Featured Patterns
Knowledgebase Links
Featured Capabilities
Design Patterns
Knowledge Management
Pega Call
Chat and Messaging
Interaction Management
Customer Composite (360)
Service Cases/Tasks
Self Service Mashup
Performance
Industry

A digital medium through which users access your application. Depending on your business needs, you can set up various channels for the same application. For example, customers can access an application for booking flights through a browser-based web channel, or through a mobile channel that relies on a mobile app. In addition, you can also build a Facebook chatbot for customers who want to ask questions about their booking. At the same time, you can set up a second, more utilitarian web channel to accommodate professional users, such as travel agents. By making an application accessible over several channels, you can reach a wide variety of audiences, and provide each user group with the most appropriate content and user experience.

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