Difference between revisions of "Portal:Customer Service Design Patterns"
Portal:Customer Service Design Patterns
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Marco Looy (talk | contribs) (capitalization of title) Tag: Visual edit: Switched |
(updated application name for knowledge management) Tag: Visual edit: Switched |
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{{DISPLAYTITLE:Pega Customer Service design patterns}} | {{DISPLAYTITLE:Pega Customer Service design patterns}} | ||
| − | + | __NOGLOSSARY__ | |
| + | __NOCACHE__ | ||
{| | {| | ||
|- | |- | ||
| − | | style="padding-left:10px;" | [[File:Pega-customer-service-laptop.png|thumb||left|text-top|352px]] || style="font-size:large;vertical-align:top;padding-left:20px;padding-right:10px;width: 1670px;" | Pega Customer Service™ transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.</p> | + | | style="padding-left:10px;" | [[File:Pega-customer-service-laptop.png|link=|thumb||left|text-top|352px]] || style="font-size:large;vertical-align:top;padding-left:20px;padding-right:10px;width: 1670px;" | Pega Customer Service™ transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.</p> |
|} | |} | ||
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*[[Creating new email channels in customer service]] | *[[Creating new email channels in customer service]] | ||
| − | *[[Efficient | + | *[[Efficient wrap-up in Pega Customer Service]] |
*[[Creating a Self-Service application for Pega Customer Service]] | *[[Creating a Self-Service application for Pega Customer Service]] | ||
*[[Interaction Portal UX and upgrades - What can I change?]] | *[[Interaction Portal UX and upgrades - What can I change?]] | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] |
|mainlabel=Customer Service Patterns |+width=42% | |mainlabel=Customer Service Patterns |+width=42% | ||
|?Capability/Industry Area |+width=16% | |?Capability/Industry Area |+width=16% | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Pega Call]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Pega Call]] |
|mainlabel=Design Patterns |+width=54% | |mainlabel=Design Patterns |+width=54% | ||
|?Description |+width=46% | |?Description |+width=46% | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Chat and Messaging]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Chat and Messaging]] |
|mainlabel=Design Patterns |+width=54% | |mainlabel=Design Patterns |+width=54% | ||
|?Description |+width=46% | |?Description |+width=46% | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Interaction Management]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Interaction Management]] |
|mainlabel=Design Patterns |+width=54% | |mainlabel=Design Patterns |+width=54% | ||
|?Description |+width=46% | |?Description |+width=46% | ||
| Line 137: | Line 138: | ||
|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Customer Composite / 360]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Customer Composite / 360]] |
|mainlabel=Design Patterns |+width=54% | |mainlabel=Design Patterns |+width=54% | ||
|?Description |+width=46% | |?Description |+width=46% | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Service Cases / Tasks]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Service Cases / Tasks]] |
|mainlabel=Design Patterns |+width=54% | |mainlabel=Design Patterns |+width=54% | ||
|?Description |+width=46% | |?Description |+width=46% | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Self Service Mashup]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Self Service Mashup]] |
|mainlabel=Design Patterns |+width=54% | |mainlabel=Design Patterns |+width=54% | ||
|?Description |+width=46% | |?Description |+width=46% | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Performance]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Performance]] |
|mainlabel=Design Patterns |+width=54% | |mainlabel=Design Patterns |+width=54% | ||
|?Description |+width=46% | |?Description |+width=46% | ||
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|- style="vertical-align: top;background:white;" | |- style="vertical-align: top;background:white;" | ||
| | | | ||
| − | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Communications||Financial Services||Healthcare||Insurance]] | + | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Communications||Financial Services||Healthcare||Insurance]] |
|mainlabel=Customer Service Patterns |+width=42% | |mainlabel=Customer Service Patterns |+width=42% | ||
|?Capability/Industry Area |+width=16% | |?Capability/Industry Area |+width=16% | ||
Revision as of 15:07, 9 June 2021
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Pega Customer Service™ transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel. |
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