Difference between revisions of "Portal:Customer Service Design Patterns"

From PegaWiki
Portal:Customer Service Design Patterns
Jump to navigation Jump to search
m (3 revisions imported)
(updated application name for knowledge management)
Tag: Visual edit: Switched
(31 intermediate revisions by 5 users not shown)
Line 1: Line 1:
 +
{{DISPLAYTITLE:Pega Customer Service design patterns}}
 +
__NOGLOSSARY__
 +
__NOCACHE__
 
{|  
 
{|  
 
|-  
 
|-  
−
| style="padding-left:10px;" | [[File:CustomerServicePatterns.png|thumb||left|text-top|352px]] || style="font-size:large;vertical-align:top;padding-left:20px;padding-right:10px;width: 1670px;" | Pega Customer Service transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.</p>
+
| style="padding-left:10px;" | [[File:Pega-customer-service-laptop.png|link=|thumb||left|text-top|352px]] || style="font-size:large;vertical-align:top;padding-left:20px;padding-right:10px;width: 1670px;" | Pega Customer Service&trade; transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.</p>
 
|}
 
|}
  
Line 22: Line 25:
 
|
 
|
 
*[[Creating new email channels in customer service]]
 
*[[Creating new email channels in customer service]]
−
*[[Efficient Wrap-up in Customer Service]]
+
*[[Efficient wrap-up in Pega Customer Service]]
−
*[[Building a Taxonomy for Pega Knowledge]]
+
*[[Creating a Self-Service application for Pega Customer Service]]
 +
*[[Interaction Portal UX and upgrades - What can I change?]]
 
|}
 
|}
  
Line 33: Line 37:
 
* [https://community.pega.com/knowledgebase/articles/whats-new-pega-crm-suite-8/pega-customer-service What's new in Customer Service]  
 
* [https://community.pega.com/knowledgebase/articles/whats-new-pega-crm-suite-8/pega-customer-service What's new in Customer Service]  
 
*[https://community.pega.com/knowledgebase/products/customer-service Customer Service Knowledgebase]
 
*[https://community.pega.com/knowledgebase/products/customer-service Customer Service Knowledgebase]
−
* [https://community.pega.com/knowledgebase/documents/pega-customer-service-and-pega-sales-automation-85-installation-guide Install Guide]
+
* [https://community.pega.com/knowledgebase/articles/pega-customer-service-implementation-guide/85/pega-customer-service-implementation-guide Implementation Guide]
 
|}
 
|}
 
{| class="wikitable"
 
{| class="wikitable"
Line 43: Line 47:
 
* [[#know_manage| Knowledge Management]]  
 
* [[#know_manage| Knowledge Management]]  
 
* [[#chat_message| Chat and Messaging]]  
 
* [[#chat_message| Chat and Messaging]]  
 +
* [[#cust_comp|Customer Composite (360)]]             
 +
* [[#int_manage| Interaction Management]]
 +
* [[#serv_case|Service Cases/Tasks]]             
 +
* [[#self_serv| Self Service Mashup]]
 +
* [[#perf| Performance]]
 +
* [[#indy| Industry]]
 
|}
 
|}
  
Line 52: Line 62:
 
|- style="vertical-align: top;background:white;"
 
|- style="vertical-align: top;background:white;"
 
|
 
|
−
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]]
+
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]]
−
|mainlabel=Customer Service Patterns |+width=40%
+
|mainlabel=Customer Service Patterns |+width=42%
−
|?Capability/Industry Area |+width=14%
+
|?Capability/Industry Area |+width=16%  
−
|?Description |+width=40%
+
|?Description |+width=42%
−
|?Version as of=Version |+width=6%|+align=center
 
 
|format=broadtable
 
|format=broadtable
 
|headers=plain
 
|headers=plain
 
|class=wikitable sortable
 
|class=wikitable sortable
 
|limit=999
 
|limit=999
 +
|default=There are no design patterns for the capabilities
 
}}
 
}}
 
|}
 
|}
Line 70: Line 80:
 
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Knowledge Management]]
 
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Knowledge Management]]
 
|mainlabel=Design Patterns |+width=54%
 
|mainlabel=Design Patterns |+width=54%
−
|?Description |+width=40%
+
|?Description |+width=46%
−
|?Version as of=Version |+width=6%|+align=center
 
 
|format=broadtable
 
|format=broadtable
 
|headers=plain
 
|headers=plain
 
|class=wikitable sortable
 
|class=wikitable sortable
 
|limit=999
 
|limit=999
 +
| default=There are no design patterns for this featured capability
 
}}
 
}}
 
|}
 
|}
Line 83: Line 93:
 
|- style="vertical-align: top;background:white;"
 
|- style="vertical-align: top;background:white;"
 
|
 
|
−
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Pega Call]]
+
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Pega Call]]
 
|mainlabel=Design Patterns |+width=54%
 
|mainlabel=Design Patterns |+width=54%
−
|?Description |+width=40%
+
|?Description |+width=46%
−
|?Version as of=Version |+width=6%|+align=center
 
 
|format=broadtable
 
|format=broadtable
 
|headers=plain
 
|headers=plain
 
|class=wikitable sortable
 
|class=wikitable sortable
 
|limit=999
 
|limit=999
 +
| default=There are no design patterns for this featured capability
 
}}
 
}}
 
|}
 
|}
Line 98: Line 108:
 
|- style="vertical-align: top;background:white;"
 
|- style="vertical-align: top;background:white;"
 
|
 
|
−
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Customer Service]] [[Capability/Industry Area::Chat and Messaging]]
+
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Chat and Messaging]]
 
|mainlabel=Design Patterns |+width=54%
 
|mainlabel=Design Patterns |+width=54%
−
|?Description |+width=40%
+
|?Description |+width=46%
−
|?Version as of=Version |+width=6%|+align=center
 
 
|format=broadtable
 
|format=broadtable
 
|headers=plain
 
|headers=plain
 
|class=wikitable sortable
 
|class=wikitable sortable
 
|limit=999
 
|limit=999
 +
| default=There are no design patterns for this featured capability
 +
}}
 +
|}
 +
{| class="wikitable"
 +
|+
 +
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="int_manage" |Interaction Management
 +
|- style="vertical-align: top;background:white;"
 +
|
 +
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Interaction Management]]
 +
|mainlabel=Design Patterns |+width=54%
 +
|?Description |+width=46%
 +
|format=broadtable
 +
|headers=plain
 +
|class=wikitable sortable
 +
|limit=999
 +
| default=There are no design patterns for this featured capability
 +
}}
 +
|}
 +
{| class="wikitable"
 +
|+
 +
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="cust_comp" |Customer Composite (360)
 +
|- style="vertical-align: top;background:white;"
 +
|
 +
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Customer Composite / 360]]
 +
|mainlabel=Design Patterns |+width=54%
 +
|?Description |+width=46%
 +
|format=broadtable
 +
|headers=plain
 +
|class=wikitable sortable
 +
|limit=999
 +
| default=There are no design patterns for this featured capability
 +
}}
 +
|}
 +
{| class="wikitable"
 +
|+
 +
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="serv_case" |Service Cases/Tasks
 +
|- style="vertical-align: top;background:white;"
 +
|
 +
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Service Cases / Tasks]]
 +
|mainlabel=Design Patterns |+width=54%
 +
|?Description |+width=46%
 +
|format=broadtable
 +
|headers=plain
 +
|class=wikitable sortable
 +
|limit=999
 +
| default=There are no design patterns for this featured capability
 +
}}
 +
|}
 +
{| class="wikitable"
 +
|+
 +
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="self_serv" |Self Service Mashup
 +
|- style="vertical-align: top;background:white;"
 +
|
 +
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Self Service Mashup]]
 +
|mainlabel=Design Patterns |+width=54%
 +
|?Description |+width=46%
 +
|format=broadtable
 +
|headers=plain
 +
|class=wikitable sortable
 +
|limit=999
 +
| default=There are no design patterns for this featured capability
 +
}}
 +
|}
 +
{| class="wikitable"
 +
|+
 +
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="perf" |Performance
 +
|- style="vertical-align: top;background:white;"
 +
|
 +
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Performance]]
 +
|mainlabel=Design Patterns |+width=54%
 +
|?Description |+width=46%
 +
|format=broadtable
 +
|headers=plain
 +
|class=wikitable sortable
 +
|limit=999
 +
| default=There are no design patterns for this featured capability
 +
}}
 +
|}
 +
{| class="wikitable"
 +
|+
 +
! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="indy" |Industry
 +
|- style="vertical-align: top;background:white;"
 +
|
 +
{{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Communications||Financial Services||Healthcare||Insurance]]
 +
|mainlabel=Customer Service Patterns |+width=42%
 +
|?Capability/Industry Area |+width=16%
 +
|?Description |+width=42%
 +
|format=broadtable
 +
|headers=plain
 +
|class=wikitable sortable
 +
|limit=999
 +
|sort=Capability/Industry Area,
 +
|order=asc,asc
 +
|default=There are no design patterns for this featured capability
 
}}
 
}}
 
|}
 
|}
−
 
 
|}
 
|}

Revision as of 15:07, 9 June 2021


thumb text-top Pega Customer Service™ transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.

Overview
Featured Patterns
Knowledgebase Links
Featured Capabilities
Design Patterns

There are no design patterns for the capabilities

Knowledge Management

There are no design patterns for this featured capability

Pega Call

There are no design patterns for this featured capability

Chat and Messaging

There are no design patterns for this featured capability

Interaction Management

There are no design patterns for this featured capability

Customer Composite (360)

There are no design patterns for this featured capability

Service Cases/Tasks

There are no design patterns for this featured capability

Self Service Mashup

There are no design patterns for this featured capability

Performance

There are no design patterns for this featured capability

Industry

There are no design patterns for this featured capability

Retrieved from "https://wiki.pega.com/index.php?title=Portal:Customer_Service_Design_Patterns&oldid=11142"