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{{DISPLAYTITLE:Pega Customer Service design patterns}} __NOGLOSSARY__ __NOCACHE__ {| |- | style="padding-left:10px;" | [[File:Pega-customer-service-laptop.png|link=|thumb||left|text-top|352px]] || style="font-size:large;vertical-align:top;padding-left:20px;padding-right:10px;width: 1670px;" | Pega Customer Service&trade; transforms the way customers are served in digital channels, in the contact center and in the field by enabling clients to differentiate their brands through world-class service experiences that are proactive, frictionless and omni channel.</p> |} {| class="wikitable" |+ ! style="background: #127a80;color:white;font-size:large;" |Overview |- | {| class="wikitable" style="border-width: 0px; background: #f8f9fa;margin-top: 0px; margin-bottom: 0px;" |+ ! style="width: 355px; border-width: 0px;background: #f8f9fa;padding-top: 0px; padding-bottom: 0px;" | ! style="max-width: 1100px; border-width: 0px;background: #f8f9fa;padding-top: 0px; padding-bottom: 0px;" | |- style="vertical-align: top;background:white;" | style=" border-width: 0px; background: #f8f9fa;" | {| class="wikitable" |+ ! style="width: 550px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" |Featured Patterns |- style="vertical-align: top;background:white;" | *[[Creating new email channels in customer service]] *[[Efficient wrap-up in Pega Customer Service]] *[[Creating a Self-Service application for Pega Customer Service]] *[[Interaction Portal UX and upgrades - What can I change?]] |} {| class="wikitable" |+ ! style="width: 550px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" |Knowledgebase Links |- style="vertical-align: top;background:white;" | * [https://community.pega.com/knowledgebase/articles/whats-new-pega-crm-suite-8/pega-customer-service What's new in Customer Service] *[https://community.pega.com/knowledgebase/products/customer-service Customer Service Knowledgebase] * [https://community.pega.com/knowledgebase/articles/pega-customer-service-implementation-guide/85/pega-customer-service-implementation-guide Implementation Guide] |} {| class="wikitable" |+ ! style="width: 550px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" |Featured Capabilities |- style="vertical-align: top;background:white;" | * [[#pega_call|Pega Call]] * [[#know_manage| Knowledge Management]] * [[#chat_message| Chat and Messaging]] * [[#cust_comp|Customer Composite (360)]] * [[#int_manage| Interaction Management]] * [[#serv_case|Service Cases/Tasks]] * [[#self_serv| Self Service Mashup]] * [[#perf| Performance]] * [[#indy| Industry]] |} | style=" border-width: 0px; background: #f8f9fa;" | {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" |Design Patterns |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] |mainlabel=Customer Service Patterns |+width=42% |?Capability/Industry Area |+width=16% |?Description |+width=42% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 |default=There are no design patterns for the capabilities }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="know_manage" |Knowledge Management |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Knowledge Management]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="pega_call" |Pega Call |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Pega Call]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="chat_message" |Chat and Messaging |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Chat and Messaging]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="int_manage" |Interaction Management |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Interaction Management]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="cust_comp" |Customer Composite (360) |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Customer Composite / 360]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="serv_case" |Service Cases/Tasks |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Service Cases / Tasks]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="self_serv" |Self Service Mashup |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Self Service Mashup]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="perf" |Performance |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Performance]] |mainlabel=Design Patterns |+width=54% |?Description |+width=46% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 | default=There are no design patterns for this featured capability }} |} {| class="wikitable" |+ ! style="width: 1680px;background:white;border-top-color: #127a80;;border-top-style:solid;border-top-width:10px;font-size:large;color:#00457c;" id="indy" |Industry |- style="vertical-align: top;background:white;" | {{#ask:[[Class::Design pattern]] [[Approval status::approve]] [[Application::Pega Customer Service]] [[Capability/Industry Area::Communications||Financial Services||Healthcare||Insurance]] |mainlabel=Customer Service Patterns |+width=42% |?Capability/Industry Area |+width=16% |?Description |+width=42% |format=broadtable |headers=plain |class=wikitable sortable |limit=999 |sort=Capability/Industry Area, |order=asc,asc |default=There are no design patterns for this featured capability }} |} |}

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