Pega Customer Decision Hub design patterns

Pega Customer Decision Hub™ leverages Pega’s AI and Decision Management engine to deliver a system that delivers real-time next best actions for our clients’ customers across Mobile, Web, E-Mail, SMS, and other channels. Customer Decision Hub design patterns provide best practices for making 1:1 customer engagement implementation projects run in an optimal, scalable and performant way. They include best practices on configuring customer data models, organizing business structures, defining engagement policies, extending the next-best-action strategy framework, integrating with external channels, configuring the adaptive and predictive models, Cassandra and many more.

Overview

Featured Patterns Business Operations Business As Usual Process Flow in Operations Manager and CDH Adobe Campaign Classic integration with Pega Customer Decision Hub Importing and Exporting Data in the Pega Customer Decision Hub Knowledgebase Links Product Overview Pega Customer Decision Hub knowledgebase User Guide Design Patterns Customer Decision Hub Patterns Capability/Industry Area Description Accessing a customer’s interaction history with the CustomerOfferHistory REST service Marketing Describes use cases and how to of the customer offer history service Action Flow Template Decisioning Learn how to build a reusable Action Flow template Adobe Campaign Classic integration with Pega Customer Decision Hub financial service, communications, insurance Integration with Adobe Campaign Classic Business As Usual Process Flow in Operations Manager and CDH Business Agility End-to-end process flow for Business As Usual using Operations Manager and Customer Decision Hub Business Operations Business agility An overview of Business Operations Extending real-time container request Cross-sell and upsell on digital Extend the real-time container payload so an external application can pass additional input. Importing and Exporting Data in the Pega Customer Decision Hub Data management Learn how to import and export data to and from Pega Customer Decision Hub. Importing and exporting actions Decisioning Learn how to create or update actions through file export and import