| Customer Decision Hub Patterns | Capability/Industry Area | Description |
|---|
| Accessing a customer’s interaction history with the CustomerOfferHistory REST service | Agent-assisted Channels | Describes use cases and how to of the customer offer history service |
| Action Flow Template | Next Best Action | Learn how to build a reusable Action Flow template |
| Adjusting Next-Best-Action catalogue to support changed business priorities | Next Best Action | Adjusting Next-Best-Action catalogue to support changed business priorities |
| Adjusting arbitration to reflect changed business priorities | Next Best Action | Adjusting arbitration to reflect changed business priorities |
| Adjusting arbitration to upweight emergency messages | Next Best Action | Adjusting arbitration to upweight emergency messages |
| Adobe Campaign Classic integration with Pega Customer Decision Hub | Partners and Integrations | Integration with Adobe Campaign Classic |
| Best practices when troubleshooting decision strategy performance | Next Best Action | Best practices when troubleshooting decision strategy performance |
| Business As Usual Process Flow in Operations Manager and CDH Version 8.5 | Change and Revision Management | End-to-end process flow for Business As Usual using Operations Manager and Customer Decision Hub |
| Business As Usual Process Flow in Pega 1:1 Operations Manager and Pega Customer Decision Hub | Change and Revision Management | This wiki design pattern describes the end-to-end process flow for creating and deploying new actions to production, as well as requesting updates to existing actions. |
| Business Operations | Change and Revision Management | An overview of Business Operations |
| Channel Integration with Pega Customer Decision Hub | Partners and Integrations | Channel integration with Pega Customer Decision Hub |
| Creating a Real-Time Container | Next Best Action | Creating a Real-Time Container in in Pega Customer Decision Hub |
| Creating a custom treatment distribution report for simulations | Testing and Simulation | Distribution Simulations have a summary report at the Action level that is build into Pega Customer Decision Hub. This article shows how to prepare a custom report at the Treatment level using Simulation result dataset. |
| Creating the test data mockup process | Testing and Simulation | Creating the process to populate mock-up data in a sample multi-level structure and covers a few methods for testing service and strategies using the generated mockup data. |
| Data science tools for Pega Customer Decision Hub | Artificial Intelligence | Use external data science tool with Pega Platform |
| Defining engagement policies to qualify customers for an action based on their interaction with another action | Next Best Action | Restrict an action to only be applicable after a customer interacted with another action by using interaction history in engagement policies. |
| Ethical Bias check algorithms | Testing and Simulation | Ethical Bias check algorithms |
| Exporting Interaction History from Pega Cloud | Partners and Integrations | Data export |
| Extending real-time container request | Digital Personalization | Extend the real-time container payload so an external application can pass additional input. |
| FAQ Document on Application Migration | Change and Revision Management | Pega Customer Decision Hup application migration FAQ |
| Generating Next Best Actions for omni-channel execution and engagement | Partners and Integrations | Integration of Pega Customer Decision Hub with Adobe Real-time Profile in Experience Platform |
| How to test next best action strategy for a single customer in multiline decisioning context | Next Best Action | This wiki design pattern describes how to run efficient diagnostics at the strategy layer for a single customer and answer the question “Why does customer X not get action Y?”. |
| Importing and Exporting Data in the Pega Customer Decision Hub | Data Management | Learn how to import and export data to and from Pega Customer Decision Hub. |
| Importing and exporting actions | Next Best Action | Learn how to create or update actions through file export and import |
| Industry accelerators for Pega Customer Decision Hub: Rapidly deploy solutions specific to your industry | Next Best Action | Explore accelerator components that speed up the implementation of Pega Customer Decision Hub for the communications, financial services, healthcare, and insurance industries. |
| Ingesting data from Kafka topics into the Decision Data Store | Data Management | Learn how to configure you Pega Customer Decision Hub application to ingest customer data that a client system posts to Kafka topics. |
| Leveraging self-learning models to ensure optimization in new situation | Artificial Intelligence | Leveraging self-learning models to ensure optimization in new situation |
| Load testing scenarios | Testing and Simulation | Load testing scenarios |
| Manage BAU and project changes and revisions: Applications, Environments, and Processes | Change and Revision Management | Manage BAU and project changes and revisions: Applications, Environments, and Processes |
| Migrating from Unica campaign to Pega's Next-Best-Action paradigm | Outbound Marketing | Migrating from Unica campaign to Pega's Next-Best-Action paradigm |
| Migrating to Next-Best-Action Designer | Next Best Action | Considerations when migrating to Next-Best-Action Designer |
| Pega Customer Decision Hub Channel Emulator Utility | Testing and Simulation | Emulate the inbound real time requests made to Pega Customer Decision Hub real-time container and capture response APIs |
| Pega's approach for true next best action outbound | Outbound Marketing | This design pattern explains how clients can apply Pega's Customer Decision Hub for Outbound marketing in a practical and cost efficient way. |
| Personalizing emergency messages to increase impact | Next Best Action | Personalizing emergency messages to increase impact |
| Planning your Pega Customer Decision Hub environments | Next Best Action | Establish and size your environments for Pega Customer Decision Hub |
| RACI chart for Next-Best-Action organizational teams | Next Best Action | RACI chart for Next-Best-Action organizational teams |
| Rapid Response to Emergencies | Next Best Action | Rapid Response to Emergencies |
| Updating columns in a table without erasing data in other columns in the same row | Data Management | Using the merge shape in Data flow to update table columns without affecting existing content |
| Using multi-level decisioning to determine the next best action | Artificial Intelligence | How-to |
