Portal:Customer Decision Hub Design Patterns

Pega Customer Decision Hub™ leverages Pega’s AI and Decision Management engine to deliver a system that delivers real-time next best actions for our clients’ customers across Mobile, Web, E-Mail, SMS, and other channels. Customer Decision Hub design patterns provide best practices for making 1:1 customer engagement implementation projects run in an optimal, scalable and performant way. They include best practices on configuring customer data models, organizing business structures, defining engagement policies, extending the next-best-action strategy framework, integrating with external channels, configuring the adaptive and predictive models, Cassandra and many more.

Overview
Featured Patterns Business Operations Importing and Exporting Data in the Pega Customer Decision Hub Knowledgebase Links Product Overview Microjourneys User Guide Design Patterns