Portal:Customer Decision Hub Design Patterns

Pega Customer Decision Hub leverages Pega’s AI and Decision Management engine to deliver a system that delivers real-time next best actions for our clients’ customers across Mobile, Web, E-Mail, SMS, and other channels. Customer Decision Hub design patterns provide best practices for making 1:1 customer engagement implementation projects run in an optimal, scalable and performant way. They include best practices on configuring customer data models, organizing business structures, defining engagement policies, extending the next-best-action strategy framework, integrating with external channels, configuring the adaptive and predictive models, Cassandra and many more.

Overview
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Tools to develop apps that work on a wide range of mobile devices. By building native apps that users can install on their Android and iOS devices, you can use mobile capabilities and improve the user experience. For example, Pega Mobile users can access their content at all times, which helps them be productive regardless of network connection status.