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== Making supported changes to the Interaction Portal UI == See any patterns in the examples above? One pattern that stands out is the difference between ''content'' and ''structure''. You can change the content, but you should not change the structure. That’s a bit of a mindshift from 7.x and earlier releases of Pega Customer Service where the application was more open, and there were few restrictions on what changes you could make. A rough analogy to help illustrate the point is modification of a house. Change the house color, change the contents of each room, add that shower to the half bath if needed, but don’t expect to add a basement to an existing house without a lot of pain and cost because the architect never designed the house (or its foundations) with that need in mind! If it doesn't pass the ''advisable'', ''supportable'' and ''updatable'' sniff test, don't implement the UI change.

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