View source for Implementing case types using Digital Experience APIs for Pega Customer Service Case Management Edition in Salesforce Lightning

===== Configuration in Salesforce =====

In Salesforce, navigate to the Home page where you add the custom components. Click '''Settings>Edit page''' on the service console as shown in the following figure:  [[File:EditPage.png|thumb|679x679px|Edit page|link=https://wiki.pega.com/index.php/File:EditPage.png|alt=|none]]

You can see all the available components in the left pane. Drag and drop the '''Display cases using record''' component on the center pane. After you add it, select the component. The configurations of that component are displayed in the right pane. You can modify them. 

The following API is used:
* api/v1/cases/{1D}/pages/{pageID} – Gets page details and opens the case in review mode.
[[File:CustomerWorkflows.png|link=https://wiki.pega.com/index.php/File:CustomerWorkflows.png|thumb|645x645px|Customer pega cases|alt=|none]]

After completing the configuration, the CSR opens the case from the Customer workflows widget. The '''Review''' page of the Change Beneficiary case is displayed and the '''Continue link''' is enabled. When you click the link, it opens the Change Beneficiary case in edit mode and the CSR completes the intake process.
[[File:ContinueCase.png|thumb|Continue case|alt=|none]]