Difference between revisions of "Glossary:Missing hours"

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m (Admin moved page Missing hours to Glossary:Missing hours without leaving a redirect: New namespace)
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Latest revision as of 14:08, 24 March 2021

missing hours
The difference between the hours an associate or team was expected to work and the actual hours captured by Pega Workforce Intelligence. For example, if an associate was expected to work 40 hours and only 36 hours were captured, that associate would have four missing hours.