Glossary:Empathy mapping

From PegaWiki
Revision as of 14:07, 24 March 2021 by Admin (talk | contribs) (Admin moved page Empathy mapping to Glossary:Empathy mapping without leaving a redirect: New namespace)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search



Empathy Mapping, empathy mapping
A technique that ensures a human-centered focus during a Design Sprint. Users are interviewed and observed in the context of their environment as they perform real tasks; the user narrates what they are doing as they complete the task, the observer asks questions to gain insight into the discrete steps and get to the underlying thought process.