Difference between revisions of "Glossary:Empathy mapping"

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Latest revision as of 14:07, 24 March 2021



Empathy Mapping, empathy mapping
A technique that ensures a human-centered focus during a Design Sprint. Users are interviewed and observed in the context of their environment as they perform real tasks; the user narrates what they are doing as they complete the task, the observer asks questions to gain insight into the discrete steps and get to the underlying thought process.