Glossary:Duplicate case

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Duplicate Case, duplicate case
An open instance of your business process that is very similar to a case that already exists and both cases are designed to reach the same result. For example, if your business objective is to review loan requests, your application creates a duplicate case when a user creates the same request twice.

To maintain good quality of your business processes and save time, avoid researching, updating, and resolving both cases by identifying and eliminating duplicate cases. For example, you can identify all loan requests that include the same customer email address.