Glossary:Delivery Handoff meeting (Sales-to-Service transition)

Delivery Handoff meetings/Sales to Service transition

A meeting that ensures that Pega and partner project teams prepare effectively by knowing what has been sold and what is expected in the delivery. This meeting must be held during the end of the Discovery phase and has to provide continuity from the Discovery phase to the project team.

A meeting that ensures that Pega and partner project teams prepare effectively by knowing what has been sold and what is expected in the delivery. This meeting must be held during the end of the Discovery phase and has to provide continuity from the Discovery phase to the project team.

The second stage of Pega Express Delivery that describes day to day tasks during the first weeks of the project and the expected outputs: a detailed journey map, draft working software in Pega Platform, at least two sprints of user stories and effective governance structures. The goal is a more detailed understanding of the target software, which provides enough knowledge to configure rules and start all the project processes to track and measure success.

1) In user portals, a "team" is equivalent to a "work group". 2) One or more associates who work semi-autonomously on recurring tasks or towards a common goal. In a Pega Workforce Intelligence hierarchy, departments are comprised of teams. (Defined by the WFI team)