A tool that you can use to quickly access records in the current and built-on applications that are available to your operator. These records are organized by work pool, case type, category, and record type.
A tool that you can use to quickly access records in the current and built-on applications that are available to your operator. These records are organized by work pool, case type, category, and record type.
A tool that you can use to quickly access records in the current and built-on applications that are available to your operator. These records are organized by work pool, case type, category, and record type.
An application user that is identified by the user name, password, and other details. Each operator has a role, such as caseworker or customer service representative, that determines what actions the user can perform.
A class group that consists of a set of work items or cases that a user is allowed to access and work on within an application. The parent Work- and Work-Cover- classes for these work items and cases are specified in the user's access group.
A template for a case in an application.