Glossary:Agent availability

Agent Availability, agent availability

Indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).

A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).

A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).

A permanent, unique identifier for a class that includes certain key parts, and the creation date and time of a single instance for rules and some classes. A handle is sometimes known as an internal key. The pzInsKey property holds the handle value for an object. The pzInsKey property is undefined until you save the object.