Glossary:Agent availability
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- Agent Availability, agent availability
- indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable)
A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).
A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).
A permanent, unique identifier for a class that includes certain key parts, and the creation date and time of a single instance for rules and some classes. A handle is sometimes known as an internal key. The pzInsKey property holds the handle value for an object. The pzInsKey property is undefined until you save the object.