Difference between revisions of "Glossary:Agent availability"

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m (Admin moved page Agent availability to Glossary:Agent availability without leaving a redirect: New namespace)
 
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{{Glossary item
 
{{Glossary item
 
|Term= Agent Availability, agent availability
 
|Term= Agent Availability, agent availability
|Definition= Indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).
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|Definition= A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).
 
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Latest revision as of 14:05, 24 March 2021



Agent Availability, agent availability
A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).