Difference between revisions of "Glossary:Agent availability"

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m (Szal, lukasz moved page Agent availability to Agent availability)
m (curator review)
Tag: Visual edit
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{{Glossary item
 
{{Glossary item
 
|Term= Agent Availability, agent availability
 
|Term= Agent Availability, agent availability
|Definition= Indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).
+
|Definition= A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).
 
}}
 
}}

Revision as of 12:06, 11 December 2020



Agent Availability, agent availability
A setting that indicates how many CSRs are actually available to handle interactions (and not otherwise busy or unavailable).