Glossary:Ad hoc case

ad hoc case, Ad Hoc Case, adhoc case

A case that you can create to handle a business exception or track a related task in the case that you are currently processing. Because ad hoc cases are not instances of a case type, they are not part of your case type hierarchy.

A case that you can create to handle a business exception or track a related task in the case that you are currently processing. Because ad hoc cases are not instances of a case type, they are not part of your case type hierarchy.

A case that you can create to handle a business exception or track a related task in the case that you are currently processing. Because ad hoc cases are not instances of a case type, they are not part of your case type hierarchy.

A case that you can create to handle a business exception or track a related task in the case that you are currently processing. Because ad hoc cases are not instances of a case type, they are not part of your case type hierarchy.

A permanent, unique identifier for a class that includes certain key parts, and the creation date and time of a single instance for rules and some classes. A handle is sometimes known as an internal key. The pzInsKey property holds the handle value for an object. The pzInsKey property is undefined until you save the object.

An unusual condition within a business process that warrants investigation or external review. A business exception might indicate fraud, error, compliance failure, or other potential harm to the organization, customers, or other parties.

A template for a case in an application.

A definable structure that you can use to organize your workforce into logical groupings and reflect who reports to whom. Pega Workforce Intelligence uses the hierarchy that you define for reporting and analysis. You can label the levels in the hierarchy to match the company's business structure, such as divisions, departments, supervisors, managers, associates and so on.