View source for Extending the View Benefits Microjourney

Extending the View Benefits Microjourney / ← Extending View Benefits Microjourney

You do not have permission to edit this page, for the following reasons:

• The action you have requested is limited to users in the group: editor.
• The action you have requested is limited to users in one of the groups: editor, Administrators.

---

You can view and copy the source of this page.

=== Stage 4 - Resolve === The Resolve stage completes the inquiry and provides options to send information to the customer. Email is the default setting. You can modify the ''IsDistributionMethodEmailcondition'' when rule in Dev Studio if your organization requires another communication channel. You can also use this stage to extend your workflow if your organization requires a post-inquiry follow-up. a. Click the '''Is communication channel selected email''' step. b. In the right pane, add a path, and then add the steps that are specific to your routing logic.

Return to Extending View Benefits Microjourney.