View source for Extending the View Benefits Microjourney

== '''Personas, channels, and use cases''' ==
The following table shows the personas and channels for each use case in this Microjourney.
{| class="wikitable"
|'''Persona''' 
|'''Channel''' 
|'''Use case'''
|-
|Member  services representative
|Agent-assisted
|A member services representative assists health plan members in understanding and using their benefits, for example, whether an authorization is required for a procedure, whether members are covered for a benefit, whether they have visits remaining in the benefit year, or what a member’s cost-share responsibilities are for an upcoming service.
|-
|Provider  services representative
|Agent-assisted
|
* A provider checks whether an authorization is required for a procedure.
* A provider checks whether a member is covered for a benefit or whether they have visits remaining in the benefit year.
* A provider checks a member’s cost-share responsibilities for an upcoming service, for example, whether a deductible applies and how much the doctor's office should collect as a co-payment.
|-
|Health plan member
|Agent-assisted
|
* Members try to understand the cost impact of their provider selection, for example, in-network versus out-of-network, or if their network is tiered.
* Members want to know whether they are covered for a benefit or whether they have visits remaining in the benefit year.
* Members check their cost-share responsibilities for an upcoming service, for example, whether a deductible applies and how much the doctor's office should collect as a co-payment.
|}