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Dividing work with child case types / ← When to use a sub-case

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=== Example === At a bank, opening a new bank account requires that the applicant has a credit check. Opening a new bank account is visualized in a case type, but the credit check has a case life cycle all on its own that is critical to the overall Microjourney™ of opening an account. The Credit Check would be a child case since a credit check may be run independently from the other aspects of opening a bank account. By separating the credit check into its own child case, it can be reused by other top-level case types, such as applying for a loan.

Return to When to use a sub-case.