Detecting duplicate cases
|Request to Publish|
|Description||Detecting duplicate cases|
|Version as of||8.5|
|Capability/Industry Area||Case Management|
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What is a duplicate case?
Duplicate cases are cases that have the same data and purpose.
Having same data alone doesn’t make a case duplicate.
The application has to ensure that it does not let duplicate cases undetected into the system
A customer has created two orders that have the same products, quantity.In this case the second order might be a duplicate order.
Application has to evaluate whether the second order is a duplicate and flag it.
Pega platform provides the ability to configure conditions that help detect duplicate cases.
How to detect duplicate cases?
Pega provides search duplicate cases feature that gives the ability to detect duplicate cases.
This option has to be added to the case flow as a step and the conditions have to be configured.
Basic conditions are the required conditions that must match for a case to be considered duplicate.
Weighted conditions can be assigned a score and a threshold can be defined for sum of all the weighted conditions.
A case is deemed duplicate when
- Basic conditions are matched and
- Sum of the weighted conditions matches or exceeds the threshold value.