Detecting duplicate cases

From PegaWiki
Revision as of 23:13, 16 January 2021 by Kollr (talk | contribs) (added content)

(diff) ← Older revision | Approved revision (diff) | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

Curator Assigned
Request to Publish
Description Detecting duplicate cases
Version as of 8.5
Application Platform
Capability/Industry Area Case Management

↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓ Please Read Below ↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓

Enter your content below. Use the basic wiki template that is provided to organize your content. After making your edits, add a summary comment that briefly describes your work, and then click "SAVE". To edit your content later, select the page from your "Watchlist" summary. If you can not find your article, search the design pattern title.

When your content is ready for publishing, next to the "Request to Publish" field above, type "Yes". A Curator then reviews and publishes the content, which might take up to 48 hours.

↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓ The above text will be removed prior to being published ↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓

What is a duplicate case?[edit]

Duplicate cases are cases that have the same data and purpose.

Having same data doesn’t make a case duplicate.

The application has to ensure that it is not marking genuine cases as duplicate or letting actual duplicate cases undetected into the system


Two customer order cases can have the same products, quantity and customer name.

In this case the second order might be a duplicate order. System should be able to evaluate whether the second order is a duplicate or a genuine order.

Steps to detect duplicate cases[edit]

Pega provides search duplicate cases option that gives the ability to detect duplicate cases.

This option can be added to your case flow as a step.

This option uses Basic conditions and Weighted conditions to compare property values in the system.

Basic conditions[edit]

Basic conditions are the conditions that must match for a case to be considered duplicate.

Weighted conditions[edit]

Weighted conditions can be assigned a score and a threshold can be defined for sum of all the weighted conditions.

A case is deemed duplicate, when the combined score of the weighted conditions matches or exceeds the threshold value.

Related information[edit]

Finding duplicate cases