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Creating service cases in App Studio by using the case template / ← Creating service cases in App Studio by using the service case template

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= Primary and alternate stages = Primary case stages include Eligibility, Intake, Process request, and Resolve. Alternate stages include Bypass eligibility, Ineligible, Not verified, Cancel, and Approval/Rejection. Apply the following best practices for stages: * Use App Studio for service case implementation and configuration. * Use the case stages and their optional settings to expedite the implementation of your service cases. * Add stages and steps to meet your unique business needs and case processing requirements. * Extend the case template model through numerous extension points that are exposed in the case processing options.

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