Creating a new implementation application on Pega Customer Service

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Revision as of 10:12, 15 October 2020 by Paulp (talk | contribs) (Very initial draft)

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Curator Assigned
Request to Publish
Description Understand the options presented while running the new application wizard to make informed choices while building a new implementation application
Version as of 8.4
Application Customer Service
Capability/Industry Area All industries

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Guided steps to building a new Pega Customer Service implementation application[edit]

Pega Customer Service provides a guided and streamlined series of steps to help implementers build their custom application with ease while recognizing the various options presented in the process ranging from selection of existing cases, data objects, channels to determining the application structure. In this article, we will understand these options to help make informed decisions while building a new custom implementation application to avoid rework or refactor at a later point. We shall also understand the artefacts created in the new application as a result of these choices that would help speed up the implementation and hence reduce costs.

Use case examples[edit]

Provide a business example to help users understand the objective.

Before you begin[edit]

Is it necessary to plan anything in advance, or are external steps using other tools required to achieve the goal? If any specific configuration procedures (how-tos) exist on Pega Community pages, you can link to those assets here by providing the URL.

Process/Steps to achieve objective[edit]

What do individuals need to know to achieve the outcome? What do individuals need to know to achieve the outcome? Enter the precise steps to guide the user to achieving the desired outcome. Remember to always state where in the software the user must perform an action, before giving the action.

If “How To…” documents exist for specific configuration procedures please link (using the url) to those assets on the community **

Results[edit]

What do you expect the user to see or be able to do after they complete this design pattern?