Chatbot engine extensions

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Overview

Pega Chatbot engine is part of Pega Platform which provides capability to integrate with 3rd party conversational channels like Facebook Messenger, Twitter, SMS, WhatsUp etc. Implementation layers may want to customise some of the default behaviour od add custom actions, for such purpose Chatbot engine exposes multiple extension points to allow developers to meet application requirements and cover specific use cases.

Extension points

The list of categorised extension points which are available in platform. The list contains short description and intended usage as each of them is exposed for specific purpose driven by our customers requirements. Please note that extension availability depends on platform version.

A business solution that automates workflows in your organization. Multiple, unrelated applications can be hosted in the same system. You create an application by running the New Application wizard.

A parent case of one or more related cases. Typically, one work party, such as the customer party, is present in the cover case and in all of the covered cases that are associated with it. The covered cases are the children in a parent-child relationship. A cover can be a parent of other cover objects (and their children). Use a case type rule in the cover class to define the covered objects for the parent cover.