View source for Accessing website data when using Pega Intelligent Virtual Assistant (IVA) for Web Messaging

=== Tags ===
You configure tags to obtain selected customer metadata that help you in analyzing the customer’s intent. You can present this information to a customer service representative (CSR), even before the customer starts a live conversation. You configure this information on the '''Context data''' tab, in the '''Tags''' section of the Web Messaging connection. When a customer starts an interaction, the system retrieves the defined tags from the website and sends them to the Digital Messaging Manager. To add a new tag, click '''Add''' and enter a display name and corresponding tag in the '''Display Name''' and '''Tag''' fields. In the '''Display Name''' field, enter the data point name. In the '''Tag''' field, enter the tag that corresponds to the display name field. 
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Once you defined the tags, on the '''Installation''' tab, click '''Copy''' to copy the code snippet that you need to embed on the client website, so that the system can send tags back to the Pega Platform server. Therefore, unlike general information, sending custom context data by using tags requires modification on the client website.  
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'''Note:''' You can only enter alphanumerical characters in the '''Tag''' field without any spaces and special characters. 

You can later present the received context data to a CSR who might start a live conversation at the end of the chatbot conversation, as shown in screenshot below 
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'''Note:''' To learn more about how the system uses this information in a Customer Service application, see [https://community.pega.com/knowledgebase/articles/pega-customer-service-implementation-guide/86/context-data-web-messaging Context data for Web Messaging] on Pega Community.