Understanding off-computer codes

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Understanding off-computer codes

Description Leveraging off-computer codes to better understand how employees work.
Version as of 8.5
Application Pega Workforce Intelligence
Capability/Industry Area Workforce Intelligence

Understanding off-computer codes
New URL https://support.pega.com/support-doc/understanding-computer-codes
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Off-computer codes

If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting), the system classifies the time between interactions as idle.

For longer idle times (recommended setting 15 minutes), a pop-up window can be shown to prompt the user to categorize the idle time by providing a reason such as Lunch, Break, Meeting, etc. Idle time is then calculated until the time the user clicked the reason.

The reasons are also referred to as off-computer reason codes. These codes or reasons are optional and can be configured and reordered by an administrator. By default, off-computer codes are disabled, but they can be enabled for any level of the hierarchy.

Preconfigured off-computer codes

Off-computer reasons Reason code Work category
Other Idle-Other Non Work
Break Idle-Break Non Work
Lunch Idle-Lunch Non Work
Assisting Others Idle-Assisting Others Production
Meeting Idle-Meeting Non Work
Receiving Assistance Idle-Receiving Assistance Production
Training Idle-Training Production
Mail Room Idle-Mail Room Production
Paper Handling Idle-Paper Handling Production
No Work Available Idle-No Work Available Non Work
Personal Time Idle-Personal Time Non Work
System Issue Idle-System Issue Non Work

Implementation considerations

  • Be mindful of the impact a pop-up window has on daily operations.
  • Keep off-computer codes deactivated during the first few weeks when establishing a baseline.
  • Depending on requirements, an off-computer reason code is typically configured to be shown after 10 to 15 minutes of idle time.
  • Keep the list of reasons short for quick and easy selection.
  • If not using off-computer codes, keep in mind that it is common to have a high amount of idle time. For example, a regular lunch break equates to approximately 10% of a working day.

Additional resources

For more information, see Idle time.