Talk:Building high performance into your Customer Service applications

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Great design patterns with many specific actions. Clients should be able to read this and identify several concrete actions they can take to improve their application.


A couple of questions or areas of clarification though:

"If you need a fine-grain reload strategy, consider using the if older than reload, or the do not reload when, but forcing the condition to evaluate to true."

How does setting Do Not Reload When to true help with a fine grained reload strategy?

"Unless you have touched a page from the portal thread which does not get removed when an interaction is closed, or you did not select the Clear pages after non-use check box on your requestor-level data pages, you will need to add your implementation build data pages to CPMCleanInteractionPagesExtension."

Should this say "if" instead of "unless"?