Resetting Smart Dispute data

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Resetting Smart Dispute Data for Journey Re-run / This is the approved revision of this page, as well as being the most recent.
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Resetting Smart Dispute data

Description Script to reset work object and related data
Version as of 7.x
Application Smart Dispute
Capability/Industry Area Financial Services

Resetting Smart Dispute data for Journey rerun[edit]

To showcase a Smart Dispute Journey demo to a new customer, a system without a dispute work object or any associated work object related data is required.

To achieve this, one way is to reset or reinstall the application or delete all the existing work object and its associate data. Resetting or reinstalling the application is time taking and multiple configuration settings must be performed again to achieve the desired demo scenario. Deleting and resetting the existing data quite easy to perform.

Run the following SQL script by replacing the <PegaData> with the exact schema name and modify the script per the database type to reset the Smart Dispute data:

delete from <PegaData>.pc_data_uniqueid;

update <PegaData>.pc_data_uniqueid set pylastreservedid=0;

delete from <PegaData>.sd_claim;

delete from <PegaData>.sd_dispute;

delete from <PegaData>. pc_work;

delete from <PegaData>. pc_assign_worklist;

delete from <PegaData>. pc_assign_workbasket;

delete from <PegaData>. pc_history_work;

delete from <PegaData>. pc_data_workattach;

delete from <PegaData>. pc_index_workparty;

delete from <PegaData>. pc_link_attachment;

delete from <PegaData>. pc_link_folder;

delete from <PegaData>. paf_entry;

delete from <PegaData>. paf_index_workparty;

delete from <PegaData>. pr_assign;

delete from <PegaData>. pr_sys_locks;

delete from <PegaData>. pr_sys_queue_sla;

delete from <PegaData>. pr_sys_queues;

delete from <PegaData>. pr_data;

delete from <PegaData>. pr_link;

delete from <PegaData>. pc_work_social;

delete from <PegaData>. pr_index;

delete from <PegaData>. pr_Index_PegaCard_Sd_FraudRepo;