Pega Workforce Intelligence design patterns

Pega Workforce Intelligence™ design patterns share tips and tricks to help clients maximize their Pega Workforce Intelligence implementation.

Overview

Featured Patterns Gaining analyst and associate adoption Workforce Intelligence _ Understanding the impact of improvements Workforce Intelligence APIs Best Practice for Workforce Intelligence Hierarchy Knowledgebase Links What's new in Workforce Intelligence Workforce Intelligence Knowledgebase Workforce Intelligence Administration Guide Troubleshooting Workforce Intelligence Design Patterns Workforce Intelligence Patterns Capability/Industry Area Description Analyzing idle time Workforce Intelligence How to analyze and think about idle time in an organization Best Practice for Workforce Intelligence Hierarchy Workforce Intelligence How to build a Workforce Intelligence hierarchy Calculate Production Focus score using weekly/monthly data exports Workforce Intelligence How to calculate Production Focus score using weekly/monthly data exports Center of Excellence health assessment Workforce Intelligence How to gauge adoption of Workforce Intelligence within an organization Gaining analyst and associate adoption Workforce Intelligence A sample script and tips for explaining the adoption of Pega Workforce Intelligence to associates and analysts Single sign-on implementation examples Workforce Intelligence Different options to implement SSO through SAML 2.0 in Workforce Intelligence. Timelines across multiple time zones Workforce Intelligence What to expect from the timeline view in the portal when data collectors are spread across multiple time zones. Understanding off-computer codes Workforce Intelligence Leveraging off-computer codes to better understand how employees work. Worker notification and Workforce Intelligence Workforce Intelligence Describes factors to consider when deciding whether to notify workers that Workforce Intelligence is in use. Workforce Intelligence _ Understanding the impact of improvements Workforce Intelligence Assessing the impact of improvements by utilizing data in the Summary screen Workforce Intelligence - Data Exports Workforce Intelligence The data export options available from the Analysis tab