Pega Infinity design patterns

Pega Infinity™ design patterns share best practices and insights, supporting the developer community to successfully deliver Pega projects.

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Design Patterns Design Patterns Application Capability/Industry Area Description 6 Steps to add new circumstance type in Manage Customer Circumstance Microjourney Pega Customer Service Financial Services Key extension points in the Manage Customer Circumstance Microjourney that are needed to add, capture and review a new circumstance type. Access reference data at real time Pega Platform Data Integration Access reference data at real time Accessing a customer’s interaction history with the CustomerOfferHistory REST service Pega Customer Decision Hub Agent-assisted Channels Describes use cases and how to of the customer offer history service Accessing website data when using Pega Intelligent Virtual Assistant (IVA) for Web Messaging Pega Platform Conversational Channels Learn how to access website data such as general information, tags, and cookies, when using Pega Intelligent Virtual Assistant (IVA) for Web Messaging Action Flow Template Pega Customer Decision Hub Next Best Action Learn how to build a reusable Action Flow template Adding a mainframe application to a robotic solution Pega Robotic Process Automation Robotic Automation Describes how to add a mainframe application to a robotic automation solution. Adding a new enrichment provider that is not yet available in Pega Marketplace Pega Foundation for Financial Services Financial Services Add a new enrichment data provider for PFFS Adjusting Next-Best-Action catalogue to support changed business priorities Pega Customer Decision Hub Next Best Action Adjusting Next-Best-Action catalogue to support changed business priorities Adjusting arbitration to reflect changed business priorities Pega Customer Decision Hub Next Best Action Adjusting arbitration to reflect changed business priorities Adjusting arbitration to upweight emergency messages Pega Customer Decision Hub Next Best Action Adjusting arbitration to upweight emergency messages Adobe Campaign Classic integration with Pega Customer Decision Hub Pega Customer Decision Hub Partners and Integrations Integration with Adobe Campaign Classic Analyzing idle time Pega Workforce Intelligence Workforce Intelligence How to analyze and think about idle time in an organization Application modularization, encapsulation, and naming for better reuse and maintenance Pega Platform Enterprise Application Development Best practices for creating modular applications that are easy to maintain Apply validations to ensure data integrity Pega Platform Low-Code App Development Applying various types of validations in an application Authentication in Web Chatbot Pega Platform Conversational Channels Authentication in Intelligent Virtual Assistant for Web Chatbot Benefit design in PCS Product Composer for Healthcare Healthcare Benefit design with PCS Best Practice for Workforce Intelligence Hierarchy Pega Workforce Intelligence Workforce Intelligence How to build a Workforce Intelligence hierarchy Best practices for defining case views specific to case types Pega Platform Case Management Best practices for defining case views specific to case types Best practices for developing personas Pega Platform Low-Code App Development Developing personas Best practices for implementing high performing Pega Sales Automation applications Pega Sales Automation Performance Implementing high performing Pega Sales Automation applications Best practices for importing data in Pega Sales Automation Pega Sales Automation Data import Describes best practices for importing data in Pega Sales Automation Best practices for non-functional aspects of the end-user experience Pega Platform Enterprise Application Development Best practices for non-functional aspects of the end-user experience Best practices for using pyAgeFromDate Pega Platform Case Management Defining the correct value for the pyAgeFromDate property Best practices when troubleshooting decision strategy performance Pega Customer Decision Hub Next Best Action Best practices when troubleshooting decision strategy performance Build for change using App Studio Pega Platform Case Management Building applications using App Studio using configuration rather than customization Building APIs Pega Platform Data Integration Guidelines on building Service REST APIs Building UI with DX API compliance Pega Platform User Experience Best practices for developing an application interface Building great dashboards Pega Platform Reporting This document describes best practices for creating dashboards. Building high performance into your Customer Service applications Pega Customer Service Performance Considerations and advice for building high-performance Pega Customer Service applications Business As Usual Process Flow in Operations Manager and CDH Pega Customer Decision Hub Change and Revision Management End-to-end process flow for Business As Usual using Operations Manager and Customer Decision Hub Business Operations Pega Customer Decision Hub Change and Revision Management An overview of Business Operations Calculate Production Focus score using weekly/monthly data exports Pega Workforce Intelligence Workforce Intelligence How to calculate Production Focus score using weekly/monthly data exports Calling Deployment Manager APIs from a REST client Pega Platform DevOps Invoking Deployment Manager APIs Capacity planning for sending and receiving email Pega Platform Data Integration Considerations when planning to send and receive email on a large scale Case attachments Pega Platform Case Management Setup and use of attachments in a case Center of Excellence health assessment Pega Workforce Intelligence Workforce Intelligence How to gauge adoption of Workforce Intelligence within an organization Chatbot Engine extensions Pega Platform Conversational Channels A list of Pega Chatbot engine extension points which you can use to customize the conversational channels behavior. Choosing between a Pega API and a custom API Pega Platform Data Integration Factors to weigh in while choosing between Pega API and strongly typed custom API before building a new REST API Citrix setup and implementation Pega Robotic Process Automation Robotic Automation Setting up and implementing a Citrix environment when creating automations. Clipboard management in Pega Infinity Platform System Administration Clipboard management in Pega Infinity Comparing data in a customer journey through Compare UI Pega Customer Service Communications and Media Best practices for implementing and using Compare UI Configuration sets Pega Platform Low-Code App Development Leveraging configuration sets for easy, upgradable application configuration Configure Pega Sales Automation as a master system of record Pega Sales Automation Service Cases / Tasks Best practices for configuring the system of record in Pega Customer Relationship Management suite Configuring AD FS and Pega Robot Manager for single sign-on Pega Robotic Process Automation Robot Manager Tips for configuring Pega Robot Manager for AD FS. Configuring Asynchronous Processing Pega Platform System Administration Options available for implementing parallel processing for better user-experience and increased throughput Configuring Dynamic System Settings Platform System Administration Guidelines for configuring dynamic system settings Configuring KYC significant flags and controlling flags in CLM Pega Client Lifecycle Management for Financial Services Financial Services Configuring KYC significant flags and controlling flags in CLM Configuring advanced settings for hierarchical tables Pega Platform User Experience Guidelines for setting up advanced capabilities for hierarchical tables Configuring and Managing logs Pega Platform System Administration An overview of logging tools in Pega Platform Configuring and extending stages, statuses, and work queues Pega Product Composer for Healthcare Healthcare and Life Sciences Design inputs and details for configuring and extending stages, statuses, and work queues Configuring elements on the patient timeline in Care Management Pega Care Management Healthcare and Life Sciences Configuring elements on the Care Management patient 360 timeline Configuring external authentication for a mobile app Pega Platform Mobile Configuring authentication for a mobile app by using different protocols and external identity providers. Configuring lists with local and external data Pega Platform Data Integration Configuring lists with local and external data Configuring search for Pega Knowledge Pega Customer Service Knowledge Management Application Instructions on how to set up the search functionality in Pega Knowledge Configuring the FS Products That are Available to Sell Pega Foundation for Financial Services Financial Services Configuring the availability of Financial Services products Connecting FS products to a System of Record Pega Foundation for Financial Services Financial Services How to connect Financial Services Products to a System of Record Correspondence Templates Pega Smart Investigate for Payments Financial Services Learn how to configure Correspondence Templates Create a Custom Code Group in Pega Foundation for Healthcare Pega Foundation for Healthcare Healthcare and Life Sciences Learn how to create code groups to support multi-faceted transactions in Pega Foundation for Healthcare. Create a Post-Service Appeal in Pega Foundation for Healthcare’s Appeals and Grievances Manager Layer Pega Foundation for Healthcare Healthcare and Life Sciences Learn how to create and handle appeals claims in Pega Foundation for Healthcare’s Appeals and Grievances manager layer. Creating New Entities in PGP Pega Government Platform Government Guide to adding a new entity to PGP Creating Pega Knowledge articles and leveraging in Customer Service Pega Customer Service Knowledge Management Application Simplify how information and answers are presented to their agents/CSRs Creating a Real-Time Container Pega Customer Decision Hub Next Best Action Creating a Real-Time Container in in Pega Customer Decision Hub Creating a Self-service application for Pega Customer Service Pega Customer Service Self Service Mashup Best practices for creating self-service apps on Pega Customer Service Creating a new KYC due diligence case in CLM Pega Client Lifecycle Management for Financial Services Financial Services Creating a new KYC due diligence case in CLM Creating a new implementation application on Pega Customer Service Pega Customer Service App Configuration and Behaviors Understand the options presented while running the New Application wizard to make informed choices when building a new implementation application. Creating a new journey and subjourneys in CLM Pega Client Lifecycle Management for Financial Services Financial Services Create a new journey in CLM and, where relevant, create associated subjourneys. Creating and extending sequences to customize adjudication Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Description and use of sequences in the Smart Claims Engine application. Creating article tags in Pega Knowledge Pega Customer Service Knowledge Management Application Pega Knowledge article tags Creating authentication registration for external users Pega Platform Security Best practices for creating authentication registration for external users Creating case stages Pega Platform Case Management When to create case stages Creating guided event flows using UI patterns Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Learning about the Smart Claims Engine (SCE) guided event resolution flow Creating new email channels in customer service Pega Customer Service Interaction Management The email channel template that is included with Pega Customer Service saves time when you create new email channels. Creating new event codes for claim adjudication Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Describes the pattern behind adding new event codes Creating new, extending existing and bypassing modules Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Optimizing modules for the Smart Claims Engine for Healthcare Creating orchestrations to control claim processing Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Describes the role of orchestrations and how they can be used for complex processing scenarios Creating service cases in App Studio by using the service case template Pega Customer Service Service Cases / Tasks Best practices for creating service cases in App Studio by using the service case template Creating the test data mockup process Pega Customer Decision Hub Testing and Simulation Creating the process to populate mock-up data in a sample multi-level structure and covers a few methods for testing service and strategies using the generated mockup data. Creation of due diligence profiles and profile suites Pega Client Lifecycle Management for Financial Services Financial Services Creating due diligence profiles and profile suites Customer Service methodology for agent interaction and 360 composite data placement Pega Customer Service Customer Composite / 360 Best practices for designing a customer service application Customizing an application with App Studio Pega Platform User Experience How to customize an application using low code tools App Studio Customizing login and error screens Pega Platform User Experience Updating login and error screens to match the context of your application Customizing section-based portals in App Studio Pega Platform User Experience Patterns for configuring Theme Cosmos portals in a section-based application. Data Integrity - Patterns & Anti-Patterns Pega Platform Enterprise Application Development Salient Do's & Don'ts for maintaining data integrity Data page conversion configuration Pega Smart Investigate for Payments Financial Services Describes the procedure to implement data page conversion. Data science tools for Pega Customer Decision Hub Pega Customer Decision Hub Artificial Intelligence Use external data science tool with Pega Platform Debugging and validating offline-enabled apps with the JavaScript console Pega Platform Mobile Debugging and validations for offline-enabled apps with the JavaScript console. Using validation tools helps you to detect of usage unsupported components in Offline. Define Authorization Model Pega Platform Security Defining the authorization model. Defining FS products that will be offered Pega Foundation for Financial Services Financial Services Defining a sample financial services product Defining Pega scenario tests Pega Platform DevOps Best practices for defining scenario tests Defining and applying case statuses Pega Platform Case Management Defining case statuses Defining case dependencies at run time Pega Platform Case Management Guidelines for successful definition of case dependencies at run time Defining engagement policies to qualify customers for an action based on their interaction with another action Pega Customer Decision Hub Next Best Action Restrict an action to only be applicable after a customer interacted with another action by using interaction history in engagement policies. Design pattern for integration data mapping Pega Platform Data Integration This article explains a unique design pattern for data mapping by comparing it with traditional approach Design patterns for Integration Designer using App Studio Pega Platform Data Integration Design patterns for Integration Designer using App Studio Design templates: customization and optimization with helper classes Pega Platform User Experience Customization guidelines for design templates with the use of CSS helper classes Designing Pega unit tests Pega Platform Low-Code App Development Best practices for designing Pega unit tests Detecting duplicate cases Pega Platform Case Management Configuring the Search Duplicate Cases tool in Pega Platform Digital Messaging Channels and Authentication Pega Platform Conversational Channels Authenticate the identity of a customer being serviced via a digital messaging channel. Documents and attachments - Ingesting docs, extracting data, and populating cases Pega Platform Data Integration Learn more about how to handle documents and attachments, and how to extract their data into your cases Duplicate search functionality in Smart Investigate Pega Smart Investigate for Payments Financial Services Save time by identifying duplicate cases in your application using the duplicate search functionality. Edit Queue processors and Agents to set up a system Pega Platform Low-Code App Development Editing queue processors and agents to optimize setting up a system Edit Telephony Integration with Pega Customer Service Pega Customer Service Pega Call Editing Telephony Integration with Pega Customer Service Editing Best Practices - Building a Taxonomy for Pega Knowledge Pega Customer Service Knowledge Management Application Building Taxonomies for Pega Knowledge Editorial Best Practices Editing Creating Guided Troubleshooters Pega Customer Service Knowledge Management in CS Guided Troubleshooting Editorial Best Practices Editing file listener vs queuing Pega Platform Data Integration Best practices for modifying the external system data intake process by editing the file listener and queuing Efficient wrap-up of Customer Service interactions Pega Customer Service Interaction Management Using the interaction wrap-up feature. Enabling service cases to smartly extract content from images using Pega NLP and Google Vision Pega Customer Service Communications and Media Extract text from photos using Pega NLP and Google Vision Enabling verbose-level Runtime logging Pega Robotic Process Automation Robotic Automation How to implement verbose-level logging to diagnose issues in Runtime Establish parent-child relationships on case types at run time Pega Platform Case Management Use case for establishing parent-child relationships on case types at run time Exporting Interaction History from Pega Cloud Pega Customer Decision Hub Partners and Integrations Data export Extend Add Child Dependent Microjourney Pega Customer Service Healthcare Learn how to extend the Add Child Dependent Microjourney Extending View Benefits Microjourney Pega Customer Service Healthcare Learn how to extend View Benefits Microjourney. Extending coverage data to leverage inheritance Pega Product Composer for Healthcare Healthcare and Life Sciences Details for extending coverage data in PCS Extending portals to enhance the claims processing experience Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Concepts and considerations for extending claim processing portals. Extending processing flows with action codes. Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Guidelines for extending processing flows by using action codes Extending real-time container request Pega Customer Decision Hub Digital Personalization Extend the real-time container payload so an external application can pass additional input. Extending the Prior Authorization request Microjourney Pega Care Management Healthcare and Life Sciences Identify and add extension points in the Prior Authorization request Microjourney Extending the policy selection and payment information in the Make Payment Microjourney for Pega Customer Service for Insurance Pega Customer Service Insurance Steps for extending the Make Payment Microjourney with new policy selection and payment information options Extensibility patterns Pega Platform Enterprise Application Development Patterns to designing an application for reuse and extension Extensions in "Bill Search" feature Pega Customer Service Communications and Media Different extension points are available in the Bill Search feature. External Data Validation Pega Platform Data Integration Using external data in a Pega application Extracting data for reporting, QC, and downstream integration Pega Product Composer for Healthcare Healthcare and Life Sciences Design inputs for extracting data for reporting, QC, and downstream integration Features and functions of the Task case in Care Management Pega Care Management Healthcare and Life Sciences Using and extending the Task case Gaining analyst and associate adoption Workforce Intelligence Workforce Intelligence A sample script and tips for explaining the adoption of Pega Workforce Intelligence to associates and analysts Handling class mapping limitations Pega Robotic Process Automation Robot Manager Describes how to modify class mappings to adhere to the 30-character limit after upgrading to Robot Manager 8.5 in an Oracle environment 8.5 Robotic Process Automation. Handling external assignments in Pega Pega Platform Case Management Configuring Directed Web Access and the anonymous user authentication as two methods for handling external assignments in Pega Handling spacing in sections created using design templates Pega Platform User Experience Limiting unnecessary empty space in sections that are based on design templates How is OCR used in Pega Robotic Automation? Pega Robotic Process Automation Robotic Automation Describes how the OCR and PDF components are used when creating robotic automations. How to add advanced PDF search in a customer journey Pega Customer Service Communications and Media Search the content of PDF documents and present the results to users How to add payment method options to your customer journey Pega Customer Service Communications and Media Explores the reusable payment method components in customer service that can be added to any service case to quickly enable the payment method option in a customer journey. How to configure and express action Pega Customer Service Customer Composite / 360 Configuring an express action Identify Case Types Pega Platform Case Management Identifying the case types for an application. Implement Portal Search in Customer Service Pega Customer Service Customer Search and Verification Create and customize searches in the Pega Customer Service portal. Implementing DocuSign in Customer Service for Insurance Pega Customer Service Insurance Key extension points in implementing DocuSign in Pega Customer Service for Insurance Implementing and using product and plan flattening feature Pega Product Composer for Healthcare Healthcare and Life Sciences Details about implementing and using the product and plan flattening feature in PCS Implementing error handling for new and existing modules Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Implementing error handling for new and existing modules Implementing search for current and history claims Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences Configuring search fields in Pega Smart Claims Engine Implementing the OOTB Insurance Submission Quality Score Pega Foundation for Insurance Insurance Underwriting submission quality score radar chart Implementing the Summary of Benefits and coverage (SBC) feature Pega Product Composer for Healthcare Healthcare and Life Sciences Implementing the Summary of Benefits and coverage (SBC) feature Implementing versioning Pega Product Composer for Healthcare Healthcare and Life Sciences Design inputs while implementing versioning in PCS Importing and Exporting Data in the Pega Customer Decision Hub Pega Customer Decision Hub Data Management Learn how to import and export data to and from Pega Customer Decision Hub. Importing and exporting actions Pega Customer Decision Hub Next Best Action Learn how to create or update actions through file export and import Importing external certificates into a Pega Keystore Pega Platform Security how to import external certificates into a Pega Keystore Improve Sales rep productivity by integrating Pega Sales Automation with Gmail extension Pega Sales Automation Sales Automation Learn how to improve sales reps' productivity by integrating Pega Sales Automation with the Gmail extension Improve Sales rep productivity by integrating Pega Sales Automation with the Outlook Add-in Pega Sales Automation Sales Automation Learn how to improve sales reps' productivity by integrating Pega Sales Automation with the Outlook Add-in Improving sales rep productivity in Pega Sales Automation by analyzing email conversations Pega Sales Automation Sales Automation Use the natural language processing (NLP) capabilities of Pega Sales Automation to provide intelligent suggestions to sales reps Improving the sales rep productivity by using the Microsoft Exchange sync technology in Pega Sales Automation Pega Sales Automation Sales Automation Learn about the different MS Exchange synchronization capabilities within Pega Sales Automation. Improving the user experience of chatbots Pega Platform Conversational Channels Advanced Configuration for Intelligent Virtual Assistants Intake and Resolution Email Templates in Customer Service for Financial Services Pega Customer Service Financial Services The rules and components of the new email templates introduced in Pega Customer Service for Financial Services 8.5 Integrating Google Cloud Vision Pega Platform Data Integration Integrating Google Cloud Vision into Pega using native Data Pages, Connect-REST, and declarative properties Integrating Industry Applications with Pega Customer Service Pega Government Platform Government Integrating Industry Applications with Pega Customer Service Integrating PowerBI and QlikView reports Pega Platform User Experience Embedding external web-based BI/analytic tools such as PowerBI and QlikView into a user's dashboard Integrating unit tests into build tools and Jenkins Pega Platform DevOps Guidelines on integrating Pega unit tests and scenario tests into build tools and Jenkins Integrating with Visa Disputes Engine Pega Disputes and Payments Exceptions Financial Services Describes the steps to integrate SD to VISA Intelligent Guidance - Suggested Task Reviews Pega Customer Service Intelligent Guidance Providing proactive interaction guidance for CSR's Intelligent guidance - Dialog, Coaching tips and Alerts Pega Customer Service Intelligent Guidance Best practices for creating dialogs, tips, and alerts for CSRs. Intent Task, Category, Data Source and Interaction Driver Pega Customer Service Interaction Management Relationships between rule types in Pega Customer Service Interaction Portal UX and upgrades - what can I change? Pega Customer Service User Interface UI and UX guidelines for Pega Customer Service 8.5 Interactions vs Service cases Pega Customer Service Interaction management The differences between interactions and service cases and advice on how to handle them Large-scale batch processing Pega Platform System Administration Guidelines for successful batch processing Launching service cases from the composite screen Pega Customer Service Customer Composite / 360 Instructions on how to launch a service case from the composite screen Lead routing in Sales Automation Pega Sales Automation Sales Automation Describes automated lead routing Leverage PGP from Customer Service Pega Government Platform Government Building a PGP Implementation Stack with Customer Service Leveraging self-learning models to ensure optimization in new situation Pega Customer Decision Hub Artificial Intelligence Leveraging self-learning models to ensure optimization in new situation Limiting the visibility of sensitive data items through attribute-based access control (ABAC) Pega Government Platform Government Learn how to limit the visibility of sensitive data items through attribute-based access control (ABAC), based on a set of examples. Load testing scenarios Pega Customer Decision Hub Testing and Simulation Load testing scenarios Maintaining Robot Manager History Tables for Robot Manager V8.3.1 and earlier Pega Robotic Process Automation Robot Manager Describes how to manage history data in Robot Manager to prevent system issues. Manage BAU and project changes and revisions: Applications, Environments, and Processes Pega Customer Decision Hub Change and Revision Management Manage BAU and project changes and revisions: Applications, Environments, and Processes Manage data instances during an upgrade Pega Platform Upgrade Manage data instances during an upgrade Managing priority or urgency Pega Platform Case Management Use urgency to standardize how case workers resolve cases. Mapping Standard Claim ID to Case Filing Claim ID Pega Disputes and Payments Exceptions Financial Services Map Standard Claim IDs to Case Filing Claim IDs Mass reprocessing, event groups, and event recycle Pega Smart Claims Engine for Healthcare Healthcare and Life Sciences When to use a mass reprocess/adjustment, an event group or an event code recycle Member data type in Pega Customer Service for Healthcare Pega Customer Service Healthcare Learn how you can capture consumer data in Pega Customer Service for Healthcare with the Member data type Merging duplicate data entities Pega Government Platform Government Merging duplicate data Microjourneys, personas, and data Pega Platform Low-Code App Development Defining Microjourneys, personas, and data in terms of best practices for successful case design Migrating from Unica campaign to Pega's Next-Best-Action paradigm Pega Customer Decision Hub Outbound Marketing Migrating from Unica campaign to Pega's Next-Best-Action paradigm Minimizing a modal window built on the OOTB template Pega Platform User Experience Add an option to minimize a modal window Motivate and coach your sales reps by setting and tracking their goals Pega Sales Automation Sales Automation Setting up of Sales Goals and Timelines. Also captures ways to measure individual rep's performance against team's performance. Offline validation tools - client store content Pega Platform Mobile Described tools give apps developer possibility to see the offline apps database content on the device. Optimize an application's performance Pega Platform Low-Code App Development Testing and tuning an application during its application lifecycle to optimize performance. Optimizing performance tuning data processing through retrieval and indexing Pega Platform System Administration Guidelines on retrieving and indexing application data for faster processing PDF document generation patterns Pega Platform Case Management Methods of creating PDF files in Pega Platform PGP Option Map Pega Government Platform Government Driving UI with Local Data Pega IVR IVA integration with AWS Pega Customer Service Chat and Messaging Pega IVR IVA integration with AWS Pega Infinity Development Best Practices Pega Platform Enterprise Application Development Guidelines for Pega Platform developers to create efficient, sustainable, and guardrail-compliant applications Pega Infinity deployment guidance Pega Platform DevOps Best practices for Pega Infinity deployments Performance checklist Pega Platform System Administration A performance checklist to make performant solutions by using Pega Platform Performing search on an embedded page list Pega Platform Reporting Learn how to effectively search on an embedded page lists. Persona-specific portal configuration Pega Platform User Experience Configure portal access by personas and permissions Personalizing emergency messages to increase impact Pega Customer Decision Hub Next Best Action Personalizing emergency messages to increase impact Planning your Pega Customer Decision Hub environments Pega Customer Decision Hub Next Best Action Establish and size your environments for Pega Customer Decision Hub Pre-emptively notify benefit issues Pega Customer Service Healthcare Learn how to use data flows Preventing circular dependency references in a hierarchical tree Pega Platform Decision Management Performing validation to optimize hierarchical tree set up Processing Fraud Claims in background Pega Disputes and Payments Exceptions Financial Services Setting up Claim Processing in background to reduce operator idle time Processing Mastercard queues Pega Disputes and Payments Exceptions Financial Services Describes the process and configuration of Mastercard queues using Pega Agents Processing Visa Queue using Pega Agents Pega Disputes and Payments Exceptions Financial Services Defining the process of handling Visa Batch Queue records using Pega Agents Propagating schema changes to child tables Pega Platform System Administration Schema changes in the base tables can be propagated to cloned tables in implementation layers to leverage the enhancements done in the Industry/CRM/framework applications. This article covers different options available in Pega Platform to propagate schema changes from parent tables to child tables. Also, it provides some insights on when to use which option. Queuing and routing customer requests in Pega Chat Pega Customer Service Chat and Messaging Recommendations for balancing chat queues and agent workloads. RACI chart for Next-Best-Action organizational teams Pega Customer Decision Hub Next Best Action RACI chart for Next-Best-Action organizational teams Rapid Response to Emergencies Pega Customer Decision Hub Next Best Action Rapid Response to Emergencies Reopening a case Pega Platform Case Management Reopening a case after it has been marked as Resolved Resetting Smart Dispute data Pega Disputes and Payments Exceptions Financial Services Script to reset work object and related data Seamless experience across Digital Messaging channels Pega Platform Conversational Channels Achieve a seamless experience across Digital Messaging channels by following guidelines and performing several configuration steps in your system. Search configuration and extension Pega Product Composer for Healthcare Healthcare and Life Sciences Search configuration and extension Securing a public facing application Pega Platform Security Securing a public facing application Securing persona-based access Pega Platform Security Best practices to follow when setting up an application and allowing certain personas to access certain information. Sending automated emails using new case template framework Pega Customer Service Service Cases / Tasks Best practices for outbound case emails Setting the application perspective to payer or provider in Care Management Pega Care Management Healthcare and Life Sciences Customizing data collection for various healthcare uses. Setting the configuration when building an implementation layer Pega Care Management Healthcare and Life Sciences Instructions for updating the configuration page in Pega Care Management Setting up Operator Security record in Smart Investigate Pega Smart Investigate for Payments Financial Services Describes the procedure to set access restriction for users in Smart Investigate Setting up Pega Chat Pega Customer Service Chat and Messaging Suggestions for setting up Pega Chat to handle various customer interactions. Setting up Visa Financials Accounting Pega Disputes and Payments Exceptions Financial Services Defining the process of leveraging Visa Financials and Handling Exchange Rate gains/losses Setting up customers in Pega Sales Automation for B2B selling modes Pega Sales Automation Sales Automation Instructions for configuring customers in Pega Sales Automation for the B2B selling mode Setting up customers in Pega Sales Automation for B2C selling modes Pega Sales Automation Sales Automation Instructions for configuring customers in Pega Sales Automation for the B2C selling mode Skin: overview and best practices Pega Platform User Experience Description of the skin rule and related best practices Strategies for integrating Deployment Manager with Jenkins pipelines Pega Platform DevOps Strategies for integrating Deployment Manager with Jenkins Styling a Search box Pega Platform User Experience Style a search box to look like standard search boxes Surfacing Dev Studio in App Studio Pega Platform Low-Code App Development Using Dev Studio to develop application functionality in App Studio T. O. M. - Operating Structure in PFFS Pega Foundation for Financial Services Financial Services Operating Structure The utility panel in Theme Cosmos Pega Platform User Experience A description and customization of utilities in Theme Cosmos applications Timelines across multiple time zones Pega Workforce Intelligence Workforce Intelligence What to expect from the timeline view in the portal when data collectors are spread across multiple time zones. Troubleshooting NLP Pega Platform Conversational Channels Troubleshooting NLP issues - so that customers can self service NLP issues before reaching GCS. Types of robotic automations Pega Robotic Process Automation Robotic Automation Learn about the two types of automations that you can create with Pega RPA. Unattended vs. Attended robots: Which robot to use? Pega Robotic Process Automation Robotic Automation How to decide if you should use an attended or unattended robot when designing your automation. Understanding RxNorm drug database Pega Foundation for Healthcare Healthcare and Life Sciences A brief introduction to the RxNorm drug database, and the Pega Foundation for Healthcare's RxNorm search and display feature. Understanding off-computer codes Pega Workforce Intelligence Workforce Intelligence Leveraging off-computer codes to better understand how employees work. Understanding the Medical Dictionary for Regulatory Activities Pega Foundation for Healthcare Healthcare and Life Sciences The Medical Dictionary for Regulatory Activities, or MedDRA is an international system of medical codes and terminology used to help manage regulatory approval processes. Unifying ID across all case types Pega Platform Case Management Unifying ID across all case types Updating columns in a table without erasing data in other columns in the same row Pega Customer Decision Hub Data Management Using the merge shape in Data flow to update table columns without affecting existing content Using Citrix Contexts Pega Robotic Process Automation Robotic Automation Learn how to create robotic automations that run in a Citrix context. Using a Google AI model in Pega Pega Platform Decision management Using a model built in Google AI platform in Pega Using an Enrichment or Screening Marketplace Component Pega Foundation for Financial Services Financial Services Explores a unified approach to creating and extending integrations for Financial Services applications. Using email bots for natural language processing and machine learning Pega Platform Conversational Channels Using natural language processing and machine learning to optimize email bots Using participants in cases Pega Platform Case Management How to use participants (parties) in cases effectively in Pega Platform from 8.x Using reporting efficiently Pega Platform Reporting Instructions on using reporting efficiently Using special operators in ABAC READ policy conditions Pega Platform DevOps Performance remediation options for ABAC READ policy conditions that use special operators. Using the Microsoft Excel connectors Pega Robotic Process Automation Robotic Automation Choosing a connector when automating Microsoft Excel or manipulating Excel files. Using the Pega API (DX API) Pega Platform User Experience Guidelines for developing an application interface Using the Pega Product Catalog for Communications for sales journeys Pega Customer Service Communications and Media How to create the required product data in the Pega Product Catalog for Communications Using third-party testing tools with your Pega application Pega Platform DevOps An overview of the testing tools that can be used with your Pega application Visa fraud monitoring Pega Disputes and Payments Exceptions Financial Services Configurations of Visa fraud monitoring process When to use a dynamic case Pega Platform Case Management Deciding when to use a dynamic case When to use a sub-case Pega Platform Case Management When to use a sub-case to assist with processing work When to use sub-processes Pega Platform Case Management Deciding when to use a sub-process Workforce Intelligence _ Understanding the impact of improvements Pega Workforce Intelligence Workforce Intelligence Assessing the impact of improvements by utilizing data in the Summary screen Workforce Intelligence - Data Exports Pega Workforce Intelligence Workforce Intelligence The data export options available from the Analysis tab Workforce Intelligence APIs Pega Workforce Intelligence Workforce Intelligence The business purpose of the different Workforce Intelligence APIs Workforce Intelligence Runtime Deployment Strategies Pega Workforce Intelligence Workforce Intelligence Different options and strategies for deploying the Workforce Intelligence runtime software